Lakisha Daniels
Boynton Beach,FLORIDA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Recruiter
Innovating Great Minds
08.2023 - Current
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Senior Customer Service Representative
Johnsons Control
01.2007 - 05.2023
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed and updated databases to handle customer data.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Streamlined customer service processes for increased efficiency and improved response times.
- Cross-trained and backed up other customer service managers.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
Credit Card Specialist
Office Depot Corporate
06.1997 - 07.2006
- Processed debit and credit card and electronic check payments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FL05.1992
Skills
- Safety Training
- Personnel Recruitment
- Training and Onboarding
Timeline
Recruiter
Innovating Great Minds
08.2023 - Current
Senior Customer Service Representative
Johnsons Control
01.2007 - 05.2023
Credit Card Specialist
Office Depot Corporate
06.1997 - 07.2006
High School Diploma -
Lake Worth High School
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