LAKISHA DANIELS
Rocky Mount,NC
Summary
I have more than 10 years' successful experience in customer service and support with recognized strengths in quality issues. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Walker SCM
03.2024 - Current
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed cross-functional teams for successful project completion and timely delivery.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Streamlined operational processes by implementing efficient workflow management strategies.
Interim General Manager
AEL-SPAN
04.2022 - 03.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
Operations Manager
AEL-SPAN
01.2021 - 04.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Promoted positive customer experience through day-to-day supervision and management of manufacturing facility.
- Trained new employees on proper protocols and customer service standards.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Operated 3 warehouses with limited resources.
- Hired staffing and trained human resources of expectations.
- Super User for Oracle 12i and worked with DBA to assist with application issues.
Warehouse Manager
AEL Span
07.2018 - 01.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboard
- Handled employee conflicts in most efficient manner and while following all company procedures
- Supervised site investigations, reported issues and escalated those that required further assistance
- Managed inbound receiving departments
- Enhanced performance of receiving dock associates through training, guidance, support, and motivation
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies
- IT Support worked with Oracle I11 to resolve application issues for warehouse
- Assisted in implementing fast moving items in specific zones
- Met warehouse operational needs through efficient staffing and resourcing of materials and equipment
- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization or improve process efficiency
- Created and enforced detailed organization processes to increase quality service standards
- Conducted research to address shipping errors and packaging mistakes
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
Education
MBA - Business Management
Strayer University
Raleigh, NC06.2023
Bachelor of Science - Business Administration
North Carolina Wesleyan College
Rocky Mount, NC2010
High School Diploma -
Southwest Edgecombe High School
Pinetops, NC1997
Skills
- Team liaison Team leadership
- Self-motivated Staff development
- Strong verbal communication Conflict resolution
- Inventory management
- Distribution and warehousing
- Production planning
- Data Analysis
- Documentation
- Mentoring and training
- Safety standards
- MS Office
- Team building
- Planning production
- Database documentation
Timeline
Manager of Operations
Walker SCM
03.2024 - Current
Interim General Manager
AEL-SPAN
04.2022 - 03.2024
Operations Manager
AEL-SPAN
01.2021 - 04.2022
Warehouse Manager
AEL Span
07.2018 - 01.2021
MBA - Business Management
Strayer University
Bachelor of Science - Business Administration
North Carolina Wesleyan College
High School Diploma -
Southwest Edgecombe High School
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