Lakisha Darby

• Managed daily operations to ensure smooth functioning of the support department.
• Monitored employee and customer interactions to assess quality of service.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
• Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Coached employees through day-to-day work and complex problems.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
• Prepared employee schedules for maximum coverage during key hours.
• Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
• Created, prepared, and delivered reports to various departments.
• Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
• Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
• Fostered positive team culture, encouraging open communication and collaboration among team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Inventory
• Coordinated submission of regulatory forms for the ACDBE Program.

• Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
• Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
• Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
• Maintained excellent attendance record throughout tenure at the position.
• Exceeded performance targets regularly by optimizing workflow processes and staying focused under pressure.
• Reduced waste materials through careful planning of packing strategies and efficient use of resources.
• Streamlined packaging operations for faster turnaround times, resulting in higher productivity levels.
• Collaborated effectively with coworkers on various projects, ensuring seamless transitions between workstations.
• Consistently met deadlines for order fulfillment, contributing to overall company success in meeting customer expectations.
• Improved customer satisfaction rates by consistently delivering high-quality products through meticulous attention to detail in the packing process.
• Inspected items to identify discrepancies and damages and reported to supervisor.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.

Worked cash register, stocked the coolest, inventory cooked, prep food, cleaned the store, and deposited money

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.