Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

LaKisha Davis

Summary

Detail-oriented focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about health care debt and collections practices and documentation requirements. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

8
years of professional experience

Work History

Capio Partners

Account Specialist
05.2023 - Current

Job overview

  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Monitored expenses to verify appropriate resource use and achieve budgets.

Bell County
Killeen, TX

Juvenile Supervision Officer
06.2021 - 12.2022

Job overview

  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • CPR/ First Aid certification.
  • Completed intake paperwork, fingerprints, and searches.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Handled juvenile counts.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Completed daily work report sheets and delegated tasks to employees.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Completed intakes of new juveniles
  • Mental health screening to verify if juvenile needed to be closely monitored
  • Oversaw control center, monitoring juveniles, visitors, and employees for signs of suspicious behavior.
  • Pre unit screening of employees to ensure contraband did not enter.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Data entry to get juveniles enrolled in school.
  • Skilled in safety measures to handle combative juveniles
  • Administered drug tests to juveniles.
  • Coordinated with other law enforcement personnel to exchange information.
  • Restrained juvenile inmates when disturbances required physical intervention
  • Provided guidance and support to juveniles to help reintegrate in society and establish new beginnings.

Harte Hanks (HBO Max)

Customer Advocate
02.2021 - 04.2021

Job overview

  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
  • Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Met customer call guidelines for service levels, handle time and productivity.

Texas Department Of Criminal Justice
New Boston, TX

Correctional Officer
07.2019 - 01.2021

Job overview

  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed behavior of residents individually and in groups.
  • Conducted routine and emergency head counts.
  • Trained in hand to hand combat.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Chemical agent training.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Firearm certification and safety training.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Documented inmate behavior and activities in logbooks.
  • Prepared reports to document incidents and violations.
  • Conducted security checks of inmates and living areas.
  • Enforced rules and regulations to maintain order among inmates.
  • Investigated and responded to incidents of inmate misconduct.
  • Administered drug tests to inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Interviewed inmates to obtain information and evidence.

Waitr
Texarkana, TX

Delivery Driver
02.2019 - 09.2019

Job overview

  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Harte Hanks (FedEx)
Texarkana, TX

Call Center Agent
08.2017 - 05.2018

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Maintained user account data by initiating account access and establishing in database.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

SUBWAY®Restaurants
Texarkana, TX

Shift Lead
02.2017 - 07.2017

Job overview

  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Trained and mentored new employees to maximize team performance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Lowe's
Texarkana, TX

Customer Service Associate
05.2015 - 01.2017

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Provided primary customer support to internal and external customers.

Education

Liberty-Eylau High School
Texarkana, TX

High School Diploma

University Overview

Texas A&M University - Texarkana
Texarkana, TX

Bachelor of Science from Nursing
05.2026

University Overview

Skills

  • Account Investigations
  • Sales, Order and Refund Processing
  • Customer Relationship Development
  • Issue Investigation
  • Document Management
  • Schedule Coordination
  • Report Writing
  • Data Entry
  • Microsoft Office
  • LiveChat Support
  • Technical Support
  • Supervisory Experience
  • Crisis Communications
  • Active Listening
  • De-Escalating Conflicts
  • Suicide Prevention
  • Data Interpretation
  • Ethical Standards of Conduct
  • Self-Defense Techniques
  • Safety and Security Enforcement

Timeline

Account Specialist
Capio Partners
05.2023 - Current
Juvenile Supervision Officer
Bell County
06.2021 - 12.2022
Customer Advocate
Harte Hanks (HBO Max)
02.2021 - 04.2021
Correctional Officer
Texas Department Of Criminal Justice
07.2019 - 01.2021
Delivery Driver
Waitr
02.2019 - 09.2019
Call Center Agent
Harte Hanks (FedEx)
08.2017 - 05.2018
Shift Lead
SUBWAY®Restaurants
02.2017 - 07.2017
Customer Service Associate
Lowe's
05.2015 - 01.2017
Liberty-Eylau High School
High School Diploma
Texas A&M University - Texarkana
Bachelor of Science from Nursing

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LaKisha Davis