Desired Job Title
Residential CounselorAssistant Resident ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Hartford, CT
Open to relocation: Yes
Open To Work
Lakisha Dickerson
Hartford,CT
Work Preference
Summary
Experienced Resident Advisor skilled in fostering relationships among residents and staff while ensuring safety and compliance with campus standards. Expertise in crisis intervention and conflict resolution, delivering attentive support and effective activity planning to enhance community engagement. Committed to creating a supportive environment through active listening and thorough welfare checks.
Overview
10
10
Certification
17
17
years of professional experience
Work History
Residential Counselor
American School For The Deaf
West Hartford, CT
02.2014 - Current
- Built strong relationships with residents and staff to foster a supportive community.
- Conducted daily welfare checks and collaborated with facility staff to address resident needs promptly.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Delivered constructive feedback and resources to empower residents in achieving program goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Assistant Resident Manager
Alternative Home Care
South Windsor, CT
01.2010 - 02.2014
- Trained and coached staff to meet residents' needs with caring, knowledgeable, and safe support, enhancing overall resident satisfaction.
- Cultivated strong, professional relationships with residents through exemplary service and engagement, fostering a positive community atmosphere.
- Responded promptly to emergencies involving staff or residents, coordinating effective responses to ensure safety and well-being.
- Kept building up-to-date with current fire and health code standards.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
High School Diploma -
Southern New Hampshire University
Hooksett, NH10-2026
Skills
- Treatment planning
- Trauma counseling
- Student needs assessment
- Staff training
- Training and coaching
- Resident engagement
- Issue resolution
- Team collaboration
- Task prioritization
- Conflict resolution
- Active listening
- Inventory management
Certification
- CPR, First Aid,
- DCF Certification
- PMT
Timeline
Residential Counselor
American School For The Deaf
02.2014 - Current
Assistant Resident Manager
Alternative Home Care
01.2010 - 02.2014
High School Diploma -
Southern New Hampshire University