LAKISHA DILLINGHAM
Suitland,MD
Summary
Detail-oriented Compliance Manager offering 9 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Accreditation Manager
Collegiate Commission on Nursing Education
Washington, D.C.
10.2021 - Current
- Responds to questions from CCNE constituents, including chief nurse administrators, faculty, students, as well as the public
- Interfaces with chief nurse administrators and faculty to convey CCNE requirements and processes related to substantive change notifications
- Provides support to and responds to questions from CCNE volunteers (e.g., Board members, committee members, and on-site evaluators)
- Provides staff support to CCNE committees, including, but not limited to, the Substantive Change Review Committee
- Assists with Board, committee, and other mailings/communications, as needed
- Compiles and organizes materials for committee and Board meetings
- Manages substantive change notification review process and workflow to ensure timely review of substantive change reports and communication of resulting actions to respective programs
- Assists in development of and provides staff support at CCNE workshops, forums, and webinars
- Makes recommendations to the CCNE Staff Leadership Team about needed changes or areas where CCNE performance could be improved, and participates in the implementation of such changes, as appropriate
- Mentors and coordinates work with the Accreditation Assistant (Program Monitoring)
- Maintains institutional files/electronic records
- Prepares correspondence related to the accreditation and program monitoring processes
- Reviews materials submitted by programs, and alerts supervisor regarding any materials requiring special attention.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management, covering issues and recommendations.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Analyst, Institutional Review and Development
Accrediting Commission of Career Schools & Colleges
Arlington, VA
06.2014 - 10.2021
- Reviewed various Program Reports, and applications, in conjunction with the ACCSC Standards of Accreditation, policies, and procedures
- Prepared the analysis of complaints and progress reports required by the Commission for its quarterly meetings and/or conference calls, including the assessment of applicable compliance issues, highlighting concerns, and providing notations as to which Standards of Accreditation are in question
- Communicated with member institutions at all levels via electronic and written forms of
- Corresponded with respect to inquiries related to program and separate facility issues, and other areas as needed
- Served as the staff liaison for the Internal Review Committee including training, overseeing meetings, functioning as a reference, and assisting other staff members and Commissioners, as necessary
- Managed Institutional Review and Development department Strategic Plan each year
- Responsible for the Employment Verification process and overseeing the contract preparation process and pulling the required data for the verification process.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Delivered subject matter expertise for internal and external members on compliance best practices and quality control.
- Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
- Maintained effective working relationships with regulatory authorities, and member institutions.
Administrative Assistant
Accrediting Commission of Career Schools & Colleges
Arlington, VA
01.2013 - 06.2014
- Updated spreadsheets and databases, tracked, prepared, electronically submit and file all incoming and outgoing correspondence related to substantive changes and compliance for 750 accredited institutions
- Communicated with the public regarding the complaint process
- Executed new database, and consistently monitor and improve Microsoft Access Database for application tracking
- Provided weekly notification of new and additional application information to both IRD and Accreditation Manager
- Communicated school contact changed to Operations Manager
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Operations Assistant/Records Processor
Duane Morris LLP
Baltimore, MD
01.2010 - 12.2012
- Responsibilities included maintaining Operations and common areas of the office
- Restocked supplies in Operations and convenience copy areas
- Interoffice mail pick-up and delivery, coordinated outside deliveries with Iron Mountain
- Retrieval, delivery, and maintenance of the files in the records center Covering reception, scheduling conferences in Room Tracker
- Prepared files for archiving and exchanges, tracking file movement and history.
- Added, modified and purged file entries.
- Made appropriate file information updates and system upgrades.
- Maintained 98% efficiency for large record volume organization.
Legal File Clerk
King & Spalding
Washington, D.C.
01.2008 - 01.2010
- Maintained and updated files and databases for personnel records and financial reports.
- Created folders and input client/matter information into the LegalKey database
- Logged existing files into LegalKey, and created tracking labels for case management
- Assisted with creating exhibit binders, legal documents, and preparing court filings
- Assisted with document productions by creating tags and running queries in Concordance databases
Marketing Technology Specialist
Akin Gump Strauss Hauer & Feld LLP
Washington, D.C.
01.2007 - 01.2008
- Responsibilities included monitoring internal website information and inputting data for case experience
- Conducted daily maintenance of the InterAction database to ensure contacts are correct and usable to the marketing department
- Filed attorney biographies as changes were made or resigned
- Managed the firm’s top 500 company information accurately in the InterAction database
- Assisted in the process of creating and sending out client alerts in the Web Administrators' absence
- Assisted in other miscellaneous projects.
New Business Records Specialist
Wilmer Cutler Pickering Hale and Dorr
Washington, DC
01.2005 - 01.2007
- Maintained and updated records through dedicated digital database and other data associated with all new business clearance
- Ensured consistent implementation of input processes, including methods by which data is reviewed for accuracy to limit firm liability
- Stored, managed, verified, archived, and retrieved all new business clearance hard copies and electronic records
- Assisted in documenting and implementing a new system for new business intake
- Worked with Records Coordinator to facilitate the efficient transition from manual data entry to the new automated data entry system
- Trained temporary employees to perform similar tasks
- Prepared and circulated firm-wide Daily New Business Report.
- Followed confidentially regulations to maintain privacy.
MSIL Clerk
Municipal Securities Rulemaking Board
Alexandria, VA
01.2002 - 01.2005
- Responsibilities included copying, faxing, and scanning documents
- Reviewed and prepared documents for CD burning
- Accessed database to input data, research, and retrieved documents
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Administrative Assistant
Allen Chapel AME Church
Washington, DC
05.2016 - 09.2017
- Performed administrative work for the Men’s Ministry including the creation of documentation including phone lists and fliers for church events
- In addition, assisting with the setup and breakdown of church events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created presentations to inform, motivate and persuade internal and external audiences.
SAT Test Proctor
Kaplan Inc
Arlington, VA
11.2014 - 03.2015
- Monitored test takers for possible cheating instances during high-stakes exams.
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Led and effectively managed class of over 50 students.
Education
MS - HealthCare Administration
Kaplan University
BS - Legal Studies
Kaplan University
AS - Paralegal Studies
Everest College
Skills
- Ability to Multitask
- Adaptability
- Communication Skills
- Compliance documentation
- Computer Skills
- Critical thinking and problem solving
- Data Entry
- Document reviews
- Effective Time Management
- Excellent Communication
- Fast Learner
- Information gathering
- Planning and Coordination
- Process Management
- Self-Motivated
- Quality controls
- Written Communication
- CaseOpen
- College360
- Concep
- Concordance
- Elite
- FileSite
- InterAction
- LegalKey
- LexisNexis
- Microsoft Office
- Pacer
- Room Tracker Web View
- WestLaw
Certification
Certificate in Association Management, ASAE 2022
Accomplishments
- Used Microsoft Excel to maintain application tracking spreadsheets.
- Collaborated with team of 9 in the development of strategic plan.
- Resolved tracking issue by introducing Microsoft Access for application and letter tracking.
Certificate in Association Management
The program helped me strong understanding of the fundamentals and core functions of association management. It included the basic organizational framework of associations, from structure to membership, and how your role contributes to your organization’s success. Offered a better understanding of volunteer management and get concrete ideas on how to recruit, reward, and retain the volunteers you want and need. Allowed me to discover the unique nature of membership organizations, how demographic and technological changes are affecting membership models, and more. We dove into the essentials of brand management, business development and strategic partnerships, all of which are critical to organizational success. Lastly, we addressed the basics of building a strong organizational culture as it pertains to associations and get a better understanding of diversity, equity and inclusion.
Timeline
Accreditation Manager
Collegiate Commission on Nursing Education
10.2021 - Current
Administrative Assistant
Allen Chapel AME Church
05.2016 - 09.2017
SAT Test Proctor
Kaplan Inc
11.2014 - 03.2015
Analyst, Institutional Review and Development
Accrediting Commission of Career Schools & Colleges
06.2014 - 10.2021
Administrative Assistant
Accrediting Commission of Career Schools & Colleges
01.2013 - 06.2014
Operations Assistant/Records Processor
Duane Morris LLP
01.2010 - 12.2012
Legal File Clerk
King & Spalding
01.2008 - 01.2010
Marketing Technology Specialist
Akin Gump Strauss Hauer & Feld LLP
01.2007 - 01.2008
New Business Records Specialist
Wilmer Cutler Pickering Hale and Dorr
01.2005 - 01.2007
MSIL Clerk
Municipal Securities Rulemaking Board
01.2002 - 01.2005
MS - HealthCare Administration
Kaplan University
BS - Legal Studies
Kaplan University
AS - Paralegal Studies
Everest College