Summary
Overview
Work History
Education
Skills
Timeline
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LAKISHA DOCKERY

Mobile,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Central Scheduler

GetixHealth - SilverCross Hospital
Mobile, AL
12.2021 - Current
  • Processed forms required for insurance approvals and scheduled procedures.
  • Communicated information to patients regarding requirements for appointments and test preparation.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Scheduled patients for radiology tests and consultations.

Patient Access Representative

GetixHealth-Stanford Medical Center
Mobile, AL
04.2018 - 12.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Assistant Branch Manager

Woodforest Bank
Mobile, AL
06.2017 - 01.2018
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Teller

Woodforest Bank
Mobile, AL
11.2015 - 06.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Education

BBA - Business Administration

Faulkner University
Montgomery, AL
05.2009

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Insurance Authorizations
  • Scheduling Diagnostic Procedures
  • EPIC System
  • Balance Verification and Reconciliation
  • Teller Transactions
  • Verbal and Written Communication

Timeline

Central Scheduler

GetixHealth - SilverCross Hospital
12.2021 - Current

Patient Access Representative

GetixHealth-Stanford Medical Center
04.2018 - 12.2021

Assistant Branch Manager

Woodforest Bank
06.2017 - 01.2018

Teller

Woodforest Bank
11.2015 - 06.2017

BBA - Business Administration

Faulkner University

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LAKISHA DOCKERY