Lakisha Donerson
Cleveland,OH
Summary
Results-driven Manager and Healthcare team member with demonstrated record of running multiple departments. Successful at keeping records current and accurate. Offering over 25 years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands.
Overview
22
22
years of professional experience
1
1
Certification
Work History
HR /Inventory Operations Manager
The Table Soution
08.2023 - Current
- Established clear KPIs for team members to measure performance in line with business objectives.
- Utilized lean principles to identify areas of waste in the supply chain, implementing improvements that reduced overall operating expenses.
- Reduced order fulfillment errors with thorough process evaluations and targeted staff training.
- Mentored junior team members, fostering their professional development and growth within the company.
- Promoted a culture of teamwork among inventory staff encouraging open communication channels for better problem-solving abilities.
- Enhanced customer satisfaction, ensuring timely and accurate order processing and delivery.
- Developed strong relationships with key suppliers, fostering collaboration for mutual benefit and growth.
- Maintained strict safety protocols within the warehouse environment ensuring a safe working atmosphere for all employees.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed and implemented policies and procedures for inventory management.
Wellbe Senior Medical
Patient Care Coordinator
02.2023 - 09.2023
- Facilitated communication between healthcare providers and insurance companies, ensuring timely payment for services rendered.
- Maintained up-to-date knowledge of coding standards, resulting in fewer errors and improved claim acceptance rates.
- Supported the implementation of a new electronic health record system, leading to more efficient billing practices.
- Coordinated closely with other departments, such as registration or patient finance teams, to streamline workflows across the organization''s revenue cycle management function.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Impact Tracer
Experis
06.2022 - 12.2022
- Delivered exceptional results under challenging market conditions by displaying adaptability, resilience, and a solutions-focused mindset.
- Collaborated with staff to maintain relationships and provide support and guidance.
- Troubleshooting and augmenting according to strict standards.
- Resolving / Writing Service Now Tickets.
- Assisting in preparing and delivering client end user training and support.
Contract Tracer
Healthcare IT Leaders
01.2022 - 06.2022
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
- Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Patient Services Coordinator
University Hospital And Clinics
07.2020 - 12.2021
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
Patient Care Coordinator
Visiting Nurses Association
05.2018 - 07.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
ROI Specialist I & II, III, & Area Manage
Healthport Technologies
09.2002 - 05.2018
- Assisted in the development of ROI tracking tools, enhancing overall department efficiency and effectiveness.
- Improved efficiency of ROI analysis by streamlining data collection and reporting processes.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Mentored new hires within the ROI team, fostering a supportive learning environment that contributed to overall staff retention rates.
- Enhanced team productivity by providing targeted training and ongoing support to junior ROI specialists.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Tracked and monitored requests for medical records release.
- Transcribed and entered patient medical information into electronic medical records systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and maintained statistical data related to medical records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Identified new methods to optimize medical records management.
- Processed and tracked requests for medical records from external organizations.
- Spearheaded implementation of electronic health records system, leading to improved accuracy in medical billing practices.
- Utilized advanced analytical skills to interpret complex financial data sets, ultimately driving better business decisions related to project investments.
- Performed audits on patient accounts to ensure proper coding and billing procedures were followed for maximum reimbursement rates.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Critical Thinking
- Team Leadership
- Decision-Making
- Initiative and Self-Motivation
- Leadership
- Customer Service
- Daily Operations Management
- Data Entry
- Mentoring and training
- Human Resource Supervisor
- Staff Supervision
- Issue Resolution
Certification
- Licensed Notary Public
- Certified ServSafe FHMC
- Licensed Ohio Bartender
- Licensed Responsible Alcohol Manager
Donerson Direct Housing Non-Profit Organization
Cleveland Brown - managed multiple concession stands throughout 2023
Rocket Mortgage Fieldhouse - managed multiple events/concession stands throughout 2023
Timeline
HR /Inventory Operations Manager
The Table Soution
08.2023 - Current
Wellbe Senior Medical
Patient Care Coordinator
02.2023 - 09.2023
Impact Tracer
Experis
06.2022 - 12.2022
Contract Tracer
Healthcare IT Leaders
01.2022 - 06.2022
Patient Services Coordinator
University Hospital And Clinics
07.2020 - 12.2021
Patient Care Coordinator
Visiting Nurses Association
05.2018 - 07.2020
ROI Specialist I & II, III, & Area Manage
Healthport Technologies
09.2002 - 05.2018
High School Diploma -
Penn Foster High School