LaKisha Elkins- Williams
SAINT LOUIS,MO
Summary
Dynamic leader and compassionate healthcare professional with a proven track record at HMSHost, enhancing team productivity and patient satisfaction. Skilled in patient care and team leadership, adept at fostering collaborative environments and implementing effective strategies to meet organizational goals. Demonstrates strong problem-solving abilities and a commitment to excellence in all facets of customer service and healthcare management.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Developed skills in high-pressure environments, focusing on talent acquisition and team coordination. Expertise in communication and organizational management, looking to transition into new field to apply transferable skills. Committed to fostering cohesive work environments and facilitating efficient processes in any industry.
Overview
22
22
years of professional experience
Work History
Behavior Technician
Behavioral Heath Center
10.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Completed documentation for every incident and forwarded to correct personnel for review.
CNA
Shift Med
07.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- traveling to different hospitals in localmetro area
HHA
KB C Onnections
04.2017 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
General Manager
Burger King
04.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Assisted in recruiting, hiring and training of team members.
Senior Manager
HMSHost
03.2021 - 03.2022
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
CNA
McKninght Place Extended Care
02.2003 - 03.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma -
RIVERVIEW GARDENS HIGH SCHOOL
St Louis, MO01-1998
Skills
- Patient care
- Team leadership
- Staff scheduling
- Strong organization/ CUSTOMER SERVICE
- Problem-solving
MAG
- CPR training
- MED TECH/L1MA
- CPI / MANDT/SECURE TRAINING
- DEMENTIA/ALZHEIMERS CERT
- CHILDCARE
- HOSPIATAL, NURSING HOME / REHAB /SKILLED/ BEHAVIORAL /DR OFFICE/ SECERETARL SKILLS
Timeline
Behavior Technician
Behavioral Heath Center
10.2024 - Current
CNA
Shift Med
07.2023 - Current
General Manager
Burger King
04.2022 - 11.2023
Senior Manager
HMSHost
03.2021 - 03.2022
HHA
KB C Onnections
04.2017 - Current
CNA
McKninght Place Extended Care
02.2003 - 03.2021
High School Diploma -
RIVERVIEW GARDENS HIGH SCHOOL
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