Lakisha Esaw
Fort Smith,AR
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Clinic Operations Manager
The Joint Chiropractic Clinic
08.2023 - Current
- Build schedules, answer phone calls
- Reporting on metrics
- Providing excellent services to members and patients.
- Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
- Re-engaging inactive members.
- Staying updated on membership options, packages and promotions.
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
- Confident in presenting and selling memberships and visit packages.
FRONT DESK MANAGER
11.2022 - 07.2023
- Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
- Ensure that Associates are meeting guests needs and appropriately responding to any guest concerns and escalating as appropriate;
- Create a best-in-class guest experience by engaging with guests, providing, friendly courteous service, anticipating guests needs, increasing guest loyalty, and maintaining relationships;
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
- Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
- Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness/Standards
- Monitor revenue performance
SALES AMBASSADOR/MANAGER ON DUTY. COURTYARD BY MARRIOTT
The Courtyard by Marriott Hotel
10.2019 - 11.2022
- To obtain sales leads through guest interaction during the check-in/out process
- Responsible for engaging and interacting with hotel guests while at the front desk or in the hotel public space to qualify potential for home hotel
- Schedule and coordinate all property client site visits
- Maintain the group files within the sales system for all group bookings at the property level
- Coordinate all meeting room set ups in preparation for upcoming events
- Be knowledgeable of, and compliant with, all brand and company sales and e-commerce requirements, standards, and training
- Maintain the hotel's proprietary sales and revenue information
- Manage the property's online reputation management (ORM) response plan at the property level
- Work with the company's Corporate Director of e-Commerce on social media postings designed to promote the hotel and special offerings
Education
Fort Smith Christian High School
Fort Smith, AR05.1995
Skills
- Operations Management
- Client Servicing & Retention
- Project Management
- Team Leadership & Development
- New Account Strategies Development
- Customer Service Oriented
- Scheduling Management
- HIPAA Compliance
- Clinical management
- Scheduling appointments
- Employee Training
- Scheduling
- Patient Flow
- Supply Coordination
- Corporate Compliance
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Employee Supervision
- Professionalism
- Attention to Detail
- Time Management
- Records Management
- Special Event Planning
- Patient Care Coordination
- Recruitment and hiring
Timeline
Clinic Operations Manager
The Joint Chiropractic Clinic
08.2023 - Current
FRONT DESK MANAGER
11.2022 - 07.2023
SALES AMBASSADOR/MANAGER ON DUTY. COURTYARD BY MARRIOTT
The Courtyard by Marriott Hotel
10.2019 - 11.2022
Fort Smith Christian High School
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