Lakisha Gaines
Chesapeake,Va.
Summary
To obtain a professional position in a highly reputable establishment that allows me to demonstrate my organizational and sociable skills as well as my extensive customer service background. Coordinating daily workflow within assigned work center: billing, customer interaction center, mail center, field activity, or payments
Overview
15
15
years of professional experience
1
1
Certification
Work History
MEMBER SERVICE REP.
TOWNE BANK
09.2015 - Current
- Receiving and paying out money per members’ requests
- Handling branch cash vault duties
- Maintaining cash levels within established limit. Determining weekly cash needs.
- Preparing outgoing shipments, verifying incoming shipments to amount requested. Preparing documentation of currency movement (i.e. Brinks log, vault log, accounting entries, mutilated & contaminated currency, ) etc.
- Facilitating cash transfers between tellers & vault
- Processing currency & coin orders per members’ requests
- Verifying checks and cash and examines documents for essential elements
- Entering members’ transactions into the teller system and providing receipts
- Reviewing & providing system overrides on other tellers’ transactions, when needed
- Reviewing member accounts in order to make appropriate decisions
- Balancing a cash drawer daily
- Promoting TowneBank as well as all related bank products
- Providing assistance to members in person and on the phone
- Following the bank’s security guidelines on a daily basis
- May perform other duties such as balancing the cash dispenser settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, balancing General Ledgers, ect.
- Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
- Processing Visa Cards, Gift cards, IRA deposits and withdraws, ATM audits, cash advance transactions.
- · Computer skills: MS Word, MS works, Outlook, Excel and Banking software, Fax machine, Copy
- machine, basic calculator.
SUPERVIOR
VIRGINIA BEACH SCHOOLS CREDIT UNION
06.2013 - 09.2015
- Responsible for handling securing and ordering large volumes of cash
- Providing courteous and efficient customer service in a fast paced environment with high traffic volume
- Maintained an organized and professional workstation
- Complied with record keeping requirements of the Bank Secrecy Act while providing timely and accurate currency transaction reports
- Organize, sell, audit Money orders, Visa Cards, Movie tickets, gift cards, IRA, tellers, wire transfers, ATM audits add and subtract cash, and visa payments
- Conduct Payroll for school board members within our credit union
- Open and close branch, Always exceeded loan quota
- Responsible for teller transaction reports, cash over short reports, vault cash spending report, cumulative reports, closed reports, CTR reports.
SUPERVIOR
CHARTWAY FEDERAL CREDIT UNION
01.2010 - 06.2013
- Responsible for handling and securing large volumes of cash
- Providing courteous and efficient customer service in a fast paced environment with high traffic
- Maintained an organized and professional workstation
- Complied with record keeping requirements of the Bank Secrecy Act
- Organize and sell, Money orders, Visa Cards, gift cards
- ATM audits add and subtract cash
- Deposit and withdraw from IRA and Roth
- Responsible for teller transaction reports, cash over and short reports, CTR reports (currency transaction report)
- Collections, Overpayment validations and adjustment
- Process over payments that are necessary
- Cumulative reports, closed reports, CTR reports, safe deposit box open and close and audits on both safe deposit boxes and ATMs
- Use calculator, copier, scanner, fax machine, MS, word, MS works, Excel monthly reports.
Education
High School Diploma -
Southern Wayne High School
Dudley, NC01.2005
Skills
- Communication skills
- Problem solving
- Customer service
- Numeracy skills
- Teamwork
- Leadership and team management
- Written and verbal communication skills
- Interpersonal
- Approachable
- Customer focused
- Strong drive for results
- Handling deposits and withdraws efficiently and accurately
- Verifying cash and checks
- Currency exchange
- Receiving/delivering/processing of payments
- Vigilant and dependable with the ability to adhere to security measures to minimize potential loss
- Complied with record keeping requirements of the Bank Secrecy Act
- Computer skills: MS Word, MS works, Outlook, power point, Excel and Banking software, Fax machine, Copy machine, basic calculator,Vault Teller
TowneBankWindsor, VA Full TimePOSTED ON 5/18/2023 CLOSED ON 1/13/2024Job Posting for Vault Teller at TowneBank
Receiving and paying out money per members’ requests
Handling branch cash vault duties including:
Maintaining cash levels within established limit Determining weekly cash needs
Preparing outgoing shipments, verifying incoming shipments to amount requested Preparing documentation of currency movement (ie Brinks log, vault log, accounting entries, mutilated & contaminated currency, ) etc
Facilitating cash transfers between tellers & vault
Processing currency & coin orders per members’ requests
Verifying checks and cash and examines documents for essential elements
Entering members’ transactions into the teller system and providing receipts
Reviewing & providing system overrides on other tellers’ transactions, when needed
Reviewing member accounts in order to make appropriate decisions
Balancing a cash drawer daily
Promoting TowneBank as well as all related bank products
Providing assistance to members in person and on the phone
Following the bank’s security guidelines on a daily basis
May perform other duties such as balancing the cash dispenser settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc
Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Punctuality attendance
Over 13 year teller experience in the financial services field
Excellent customer service sills
Strong telephone skills
Able to handle more complex teller transactions, use independent judgement and answer more complex teller and general bank questions
Ability to accurately input information
Express or exchange ideas by means of the spoken word via email and verbally
Exert up to 50 pounds of force occasionally, use your arms and legs
Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
Certification
CFTEA: Professional Development Training. CFTEA:Introduction to management CFTEA: Banking Today CFTEA: body language for women in business. CFTEA: Principles of Banking.
Towne Learning: inclusive mindset with diversity is and isn’t.
Advanced communication skills, communication skills manage for maximum performance, Coach and Peptalk
Timeline
MEMBER SERVICE REP.
TOWNE BANK
09.2015 - Current
SUPERVIOR
VIRGINIA BEACH SCHOOLS CREDIT UNION
06.2013 - 09.2015
SUPERVIOR
CHARTWAY FEDERAL CREDIT UNION
01.2010 - 06.2013
High School Diploma -
Southern Wayne High School