Lakisha Graham
Fort Worth
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Patient Service Representative with 23 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
13
13
years of professional experience
Work History
Clinical Laboratory Assistant
Texas Health Harris Methodist Hospital Fort Worth
12.2023 - Current
- Processed laboratory specimens efficiently to ensure timely analysis and reporting.
- Maintained accurate records of patient samples and test results in electronic systems.
- Collaborated with medical personnel to resolve discrepancies in test orders or results.
- Ensured a safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
- Reduced test turnaround time via strategic multitasking.
- Provided timely and accurate test results, aiding physicians in making informed treatment decisions.
- Supported operations across Histology and Cytology departments.
- Adhered to rigorous confidentiality standards when handling sensitive patient information, upholding ethical obligations and regulatory requirements.
- Participated in continuing education programs to stay abreast of industry developments and best practices.
- Contributed to a positive work environment through effective communication and teamwork across all laboratory personnel.
- Collaborated with cross-functional teams to improve overall patient care and clinical outcomes.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Consulted with outside professionals and specialists about tests and testing results.
- Documented and verified patient information using laboratory information system.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Patient Service Specialist
LabCorp
10.2012 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Provided guidance and support to laboratory personnel.
- Handled insurance verification tasks using Labcorp’s Software to validate patient insurance information.
Education
Certificate - Phlebotomy
Wayne Community College
Goldsboro, NC06.1999
Diploma - Basics
Goldsboro High School
Goldsboro, NC06.1997
Skills
- Family Medicine
- Reminder Calls
- Payment Collection
- Patient Registration
- Goal setting
- Insurance Information Collection
- Document Filing
- Medical Insurance
- Patient Greeting
- Clinical Data Entry
- HIPAA Compliance
- Delinquent Accounts Monitoring
- Customer Service
- Biohazardous Waste Disposal
- Organization and Time Management
- Reading Comprehension
- Records maintenance
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Data entry
- Task prioritization
- Medical terminology
Timeline
Clinical Laboratory Assistant
Texas Health Harris Methodist Hospital Fort Worth
12.2023 - Current
Patient Service Specialist
LabCorp
10.2012 - Current
Diploma - Basics
Goldsboro High School
Certificate - Phlebotomy
Wayne Community College