Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Generic

LaKisha Hall

Duncanville,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Centene
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Health Care Aide

Visiting Angels Home Care
05.2023 - 08.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cleaned and set up rooms in preparation for patient appointments.

GigCx Product Specialist

Turbo Tax
03.2023 - 05.2023
  • Continually expanded knowledge of [Product or Service] product line.
  • Researched product's technical specifications and accurately communicated information.
  • Assisted with demonstrations for [Product or Service] to showcase functionality.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Assisted with tax preparation
  • Identified error codes regarding the IRS
  • Account management
  • Assisted with funding questions and refund statuses

Customer Service Representative

Lee Enterprises
04.2019 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Education

GED -

Bill J. Priest Institute of Dallas
Dallas, TX
06.2005

Skills

  • Consultative Sales
  • Product Knowledge
  • Paperwork Processing
  • Call Management
  • Appointment Scheduling
  • Account Updating
  • Scheduling
  • Data Entry
  • Complaint Resolution
  • Customer Relationship Management (CRM)
  • Problem-Solving Abilities
  • Order Processing
  • Computer Proficiency
  • Call Center Operations
  • Microsoft Office Suite
  • Microsoft Outlook
  • Active Listening
  • Microsoft Excel
  • Technical Support
  • Money Handling Abilities
  • Filing
  • Customer Service
  • Documentation
  • Complaint Handling
  • Call Center Experience
  • Computer Literacy

HOBBIES

I have been singing since I was 9yrs of age. I enjoyed entering singing contest, karaoke ,singing with my family. I come from a long line of singers. I also love just spending time with my family watching movies or even just being able to catch a meal together!

Timeline

Customer Service Representative

Centene
08.2023 - Current

Health Care Aide

Visiting Angels Home Care
05.2023 - 08.2023

GigCx Product Specialist

Turbo Tax
03.2023 - 05.2023

Customer Service Representative

Lee Enterprises
04.2019 - 02.2023

GED -

Bill J. Priest Institute of Dallas

Similar Profiles

CREATE PROFILE
LaKisha Hall