Lakisha Harris
Sauk Village,IL
Summary
Accomplished professional with experience in customer service. Proficient in insurance terminology and policies as well as billing. Dedicated and focused Administrative and Customer Service professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Answers a high volume of incoming calls while handling in-person inquiries from current and prospective clients. Flexible and hard working with strong drive to succeed. Major strength in time management and setting priorities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
State Farm
Highland
05.2018 - Current
- Answer insurance related questions from callers
- Collect delinquent payments
- Complete Daily Bank Deposits
- Retain current customers
- Oversee reception area, greet customers
- Write new business.
Customer Service Specialist
State Farm
Schererville
10.2016 - 02.2018
- Answer insurance related questions from callers
- Take initial loss reports and provide claim personnel contact information
- Take payments and answer bill related questions
- Manage all documentation related to customer accounts, such as quality checks for completeness and accuracy
- Provide emergency customer assistance while on the phone, utilizing State Farm’s intranet to locate information and electronically file claim reports
- Manage a variety of customer service situations and apply State Farm policies and procedures to resolve issues
- Market to potential new clients.
Sales Producer
Allstate
Schererville
03.2016 - 09.2016
- Prospect, build and manage a pipeline of new clients
- Conduct needs analysis and develop solutions
- Customize insurance programs to meet specific needs
- Write proposals and close deals.
Customer Service Representative
State Farm
Chicago
09.2000 - 02.2016
- Responsible for opening and closing the office
- Answer insurance related questions from callers
- Take initial loss reports and provide claim personnel contact information
- Take payments and answer bill related questions
- Provide emergency customer assistance while on the phone, utilizing State Farm’s intranet to locate information and electronically file claim reports
- Manage a variety of customer service situations and apply State Farm policies and procedures to resolve issues
- Oversee reception area, greet customers, and order supplies
- Make final bank deposits
- Collection of delinquent payments.
Education
High School Diploma -
Westinghouse Career Academy
06.2000
Skills
- Customer Service
- Needs Analysis
- Problem solving
- Documentation and Filing
- Detail oriented
- Ability to multitask
- Results oriented
- Microsoft Word
- Excel
- Outlook
Certification
I am licensed in Auto, Fire, Life and Health for both Illinois and Indiana.
Accomplishments
- Achieved bonus, trips and gifts for making my goals for writing life insurance as a staff member.
Timeline
Customer Service Specialist
State Farm
05.2018 - Current
Customer Service Specialist
State Farm
10.2016 - 02.2018
Sales Producer
Allstate
03.2016 - 09.2016
Customer Service Representative
State Farm
09.2000 - 02.2016
High School Diploma -
Westinghouse Career Academy
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