Growing
Lakisha Hatten
Bronx,NY
Summary
Over 10 years of diversified experience; Proven ability to work collaboratively with diverse groups and establish ongoing relationships; Demonstrated outstanding customer orientation using effective communication skills; Detail-oriented, with a reputation for thorough process documentation creation and review; Areas of specialization include Records Compliance, Records Management, and Digital Records. Skills: Proficient in Microsoft Office Suite, Adobe PowerPoint, and Excel Typing 35+wpm, Switchboard Operations
Knowledgeable Case Manager with background in providing compassionate care and support to residents in need. Successfully managed daily activities and ensured safe, clean living environment. Demonstrated excellent communication and problem-solving skills while fostering positive and inclusive community atmosphere.
Experienced with assisting residents in daily activities and providing emotional support. Utilizes strong interpersonal skills and attention to detail to maintain safe and clean environment. Knowledge of effective communication and problem-solving strategies to enhance resident well-being and comfort.
Overview
10
10
years of professional experience
Work History
Residential Aide
Bowery Residents Committee
09.2024 - Current
- Perform Daily Room and bed inspections
- Assist in the packing and logging of belongings for AWOL residents
- Distribute mail to staff and clients
- Enforce the curfew regulation and facilitate room checks and hourly rounds
- Facilitate the food distribution process
- Provide direct crisis intervention to clients and prepare incident reports of such interventions
- Monitor client when they are taking their medication input reports into CARES OR AWARDS DHS SYSTEM
- Assist in the monitoring and development of resident's independent living skills
- Meet regularly with clinical team and provide input towards client service planning;
- Provide crisis intervention and share accurate, pertinent information with other resource agencies
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
Direct Service Provider
Sinergia
08.2023 - 08.2024
- Assisting with resident developmental goals
- Supporting residents while maintaining a healthy and safe environment
- Assisting residents with daily living skills
- Assist individuals with disabilities with their daily living activities
- Administer medication(s) according to guidelines, Aid in implementing treatments, training programs, and developmental/behavioral plans
- Encourage community participation, Document all observations and daily progress notes
- Communicate effectively with team members and assist individuals in performing their cleaning responsibilities
- Transport and accompany individuals to appointments, outings, and shopping, perform other responsibilities and duties as assigned by your supervisor
Case Manager
Aguila inc
06.2022 - 07.2023
- Conducted initial intake and assessment of client's needs and periodic re-assessments
- Created and maintained client electronic and paper files
- Prepared initial psychosocial evaluation and update according to regulations
- Obtained and maintained relevant documentation and release forms from clients (i.e., birth certificate, proof of income, medical documents, release of Personal Health Information, etc.)
- In collaboration with clients, conduct periodic revisions of independent living plans including short term and long-term client goals
- Worked with clients to break through barriers to their goal(s) attainment
- Provided support, training, and coordination with the other social services staff
- Assisted clients in advocating for themselves to gain housing stability
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Case Manager
Praxis Housing
02.2020 - 05.2020
- Monitored clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions
- Document all client encounters via progress notes using the DHS CARES Database and printout notes for the client's paper file
- Ensured CARES Database is updated to reflect client service requests (i.e., car fare, appointments, passes, referrals, etc.)
- Follow-up with clients and with referral organizations regarding client contact and progress with referral organization
- Provided all required information for weekly/monthly/quarterly/annual reports
- May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc
- May schedule appointments for clients with referral organizations
- May escort clients to appointments (educational, medical, social service, etc.)
- Assisted in training new employees and informing them about the company's customer management policies
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
No Degree - Nursing
College of New Rochelle
Bronx, NY06-2005
High School Diploma -
Evander Childs High School
Bronx, NY06-1998
Skills
- Microsoft suites
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Quality Assurance
- Office Management
- ADL support
- CPR certification
- Certified in CPR/AED
- Client documentation
- Client relationship management
- HIPAA compliance
- Organizational skills
- Activity planning
- Disability support
- Teamwork and collaboration
- Safety awareness
- Multitasking Abilities
- Problem-solving abilities
- Activities of daily living ADL support
- Privacy and confidentiality
- Effective communication
- Clinical documentation
- Patient assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipGig WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CultureFlexible work hours401k matchPaid time offWork from home optionHealthcare benefitsPaid sick leavePersonal development programsInterests
Timeline
Residential Aide
Bowery Residents Committee
09.2024 - Current
Direct Service Provider
Sinergia
08.2023 - 08.2024
Case Manager
Aguila inc
06.2022 - 07.2023
Case Manager
Praxis Housing
02.2020 - 05.2020
No Degree - Nursing
College of New Rochelle
High School Diploma -
Evander Childs High School
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