Lakisha Holmes
Seattle
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Surgery Scheduler Lead
Virginia Mason Medical Center
03.2022 - Current
- Coordinate surgery schedules to ensure optimal resource allocation and patient care.
- Improve patient satisfaction by efficiently managing appointment bookings and follow-ups.
- Schedule surgeries for maximizing use of available operating rooms and staff.
- Enhance operational efficiency with precise coordination of surgery schedules.
- Steward new department procedures from concept planning to full implementation
- Communicate directly with multidisciplinary teams. including coordination of work groups
- Disseminate clear instructions and policies between organization levels
- Train new staff and educate existing staff on new procedures
- Adapt quickly to assist with coverage for staff shortage
- Promote team culture, staff engagement and enhancing problem solving and accountability
- Attend recurring meetings
- Submit provider time away requests
- Schedule, maintain and update provider schedules with meetings and schedule reviews for residents
Surgery Scheduler
Virginia Mason Medical Center
05.2014 - Current
- Educate patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handle urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arrange pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinates and schedules surgical procedures, pre and post-operative testing, appointments and anesthesia consul rations for both internal and outside care
- Assist two surgeons with the primary responsibility of maintaining their schedules with regards to surgeries, clinical visits, vacations and meetings
- Act as a liaison between surgeon, operating room schedulers and staff and patients
- Submit necessary information and documentation for insurance authorization and obtain approvals for surgical procedures
- Prepare surgical books with necessary chart information, consent forms, physicians orders and billing sheets
- Schedule patient consults, imaging and post operative appointments
- Room patients, take vitals and update information in medical record
- Communicate with patients both in person and by email regarding appointments and medical questions & concerns
Customer Service Specialist I
Group Health Cooperative
03.2010 - 05.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Resolved customer complaints and inquiries
- Correspondence team work responded to members emails, faxes and requests by email and mail
- Provided education on coverage plans to members, prospective members, providers, insurance carriers, agents and brokers in writing and over the phone
- Resolved health plan related issues including medical coverage, claims, referrals and eligibility
- Mentored and assisted with training new permanent and temporary staff, provided support and participated in decision making for hiring and disciplinary actions
Education
Associate of Arts - Administration of Justice
Highline Community College
DesMoines, WABachelor of Arts - Law And Justice
Central Washington University
DesMoines, WASkills
- Appointment coordination
- Patient communication
- Surgical scheduling
- Calendar management
- Detail orientation
- Data entry
- Medical terminology
- Insurance coordination
- Workflow management
- Interpersonal skills
- Critical thinking
- Scheduling software
Timeline
Surgery Scheduler Lead
Virginia Mason Medical Center
03.2022 - Current
Surgery Scheduler
Virginia Mason Medical Center
05.2014 - Current
Customer Service Specialist I
Group Health Cooperative
03.2010 - 05.2014
Associate of Arts - Administration of Justice
Highline Community College
Bachelor of Arts - Law And Justice
Central Washington University
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