Lakisha Hooks
Rolesville,NC
Summary
Respected leader with unwavering integrity and a profound commitment to excellence. Expertise in business administration, implementing strategies to improve customer service and financial services. Analytical and organized with the ability to identify needs and implement effective solutions. Effective collaborator with strong communication skills in listening, writing, speaking, and presentation.
Overview
17
17
years of professional experience
Work History
Community Outreach Coordinator
Speech Inspirations
Cary, NC
06.2023 - Current
- Manage and coordinate outreach events, speech, and occupational screenings for organizations seeking to attract patients.
- Developed and executed effective techniques to expand public knowledge of available programs in speech and occupational therapy.
- Cultivated relationships with local organizations to increase visibility in the community.
- Created content for newsletters, brochures, websites, press releases, and other promotional materials.
- Assisted with budgeting and tracking expenses related to events or campaigns.
- Responded promptly to inquiries from members of the public regarding programs and services provided by organization.
- Maintained accurate records of all outreach activities including contacts made and outcomes achieved.
- Collaborated with internal teams on marketing initiatives that supported community engagement efforts.
- Advised senior management on strategic approaches for improving access to services within communities served.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Sales & Marketing Consultant-PT
Cute Buttons
Raleigh, NC
01.2009 - 08.2023
- Oversee the development and implementation of direct marketing platforms to raise the levels of customer acquisition, retention, and cross/up-selling.
- Developed sales and marketing strategies to increase customer acquisition and retention.
- Created customized presentations for clients based on their needs and preferences.
- Provided advice on how to optimize existing sales channels and develop new ones.
- Managed relationships with vendors to ensure cost-effective solutions for all projects.
- Organized promotional events such as trade shows or conferences to generate leads for the company's products and services.
Senior Recruiter
Buhler
Cary, NC
10.2022 - 02.2023
- Facilitated line managers in sourcing top-notch candidates for vacant production operator roles at Buhler’s Warehouse and Engineering Group.
- Conducted in-depth interviews with potential hires to assess experience, skills, and knowledge.
- Evaluated candidate qualifications by analyzing resumes and conducting reference checks.
- Collaborated with hiring managers to determine job requirements and develop job descriptions.
- Maintained relationships with external recruiters and staffing agencies to source candidates.
- Coordinated with hiring teams throughout the selection process to ensure a smooth transition.
- Participated in career fairs and other recruiting events.
- Organized orientation sessions for new recruits to familiarize them with company policies.
Talent Acquisition Coordinator
Alcami
RTP, NC
05.2021 - 08.2022
- Conducted evaluations and screenings of potential hires and offered assistance during the interview and hiring procedures.
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
HR Technician
City of Durham
Durham, NC
05.2021 - 05.2022
- Responsible for tier 1 responses to inquiries regarding Human Resource policies, benefits, procedures, and practices.
- Reviewed and processed employee requests for leaves of absence, disability absences, and other related HR issues.
- Conducted new hire orientation sessions to ensure employees received proper information regarding company policies and procedures.
- Managed the day-to-day operations of the human resources department including responding to inquiries from staff members about benefits eligibility or other HR topics.
- Responded promptly to employee questions concerning benefit plans or other HR matters.
- Provided essential support to address individual HR needs of employees.
Remote Customer Service Rep
Previs Health
Raleigh, NC
07.2020 - 05.2021
- Delivered excellent customer service remotely, answering incoming calls and offering assistance to individuals inquiring about COVID-19 testing.
Financial Center Manager
M&F Bank
Raleigh, NC
04.2017 - 11.2019
- Managed activities at a mid-level volume market center including operations, sales, and customer service.
- Responsible for developing and implementing strategies to maximize financial center profitability.
- Managed the daily operations of a financial center, including staffing, customer service, sales and marketing activities.
- Ensured compliance with all applicable laws, regulations and policies related to banking operations.
- Provided guidance and leadership to financial center staff in order to ensure adherence to established procedures and standards.
- Developed long-term relationships with customers through proactive outreach efforts such as seminars and promotional events.
Talent Acquisition Coordinator
Revlon
Oxford, NC
09.2016 - 02.2017
- Supported line managers by conducting thorough searches to attract high-caliber talent for open production operator positions within Revlon’s Systems & Technology Group.
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Participated in career fairs and other recruiting events to source qualified talent.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Provided administrative support related to employee records maintenance including updating applicant tracking systems with candidate information.
Office Manager
WakeMed-AANC
Raleigh, NC
01.2016 - 07.2016
- Streamlined operations by facilitating effective collaboration across multiple departments including accounting, billing, HR, shipping and receiving.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed files and records to obtain information and respond to requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
HR Staffing Coordinator
Biogen
RTP, NC
04.2015 - 12.2015
- Implemented strategies to support teams and maximize recruiting output for different divisions within the company.
- Coordinated interviews with hiring managers and conducted initial screening of applicants.
- Facilitated communication between prospective employees and hiring teams throughout the interview process.
- Monitored background check results prior to extending offers of employment.
Staffing Administrator
Target
Raleigh, NC
09.2007 - 10.2015
- Facilitated orientation for new employees and ensured completion of paperwork.
- Developed and maintained recruitment databases, tracking systems, and applicant flow logs.
- Coordinated interviews with hiring managers to assess candidate qualifications.
HR Staffing Coordinator
BASF
RTP, NC
11.2010 - 03.2015
- Recruited, oriented, trained and supervised staff resulting in a staggering reduction of staff turnover from 68% to 14%.
- Coordinated interviews with hiring managers and conducted initial screening of applicants.
- Maintained accurate records of all applications received for open positions.
- Prepared weekly reports on staffing activities for management review.
Education
Bachelor of Science - Marketing
Virginia State University
05.2000
Skills
- Teamwork and Collaboration
- Conflict Resolution
- Problem-solving aptitude
- Community Outreach
- Client Needs Assessments
- Adaptability and Flexibility
- Written and verbal communication
- Project Leadership
Computer & Technical Skills
- Microsoft Office
- Peopleclick (ATS)
- Brassring (ATS)
- People Soft (ATS)
- Taleo (ATS)
- Paycom
- LBE Sales/ Loan Force and Unifi
- Candidate E-Forms
- Construction Partner
- Fiserv
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionStock Options / Equity / Profit Sharing401k matchCareer advancementPersonal development programsTimeline
Community Outreach Coordinator
Speech Inspirations
06.2023 - Current
Senior Recruiter
Buhler
10.2022 - 02.2023
Talent Acquisition Coordinator
Alcami
05.2021 - 08.2022
HR Technician
City of Durham
05.2021 - 05.2022
Remote Customer Service Rep
Previs Health
07.2020 - 05.2021
Financial Center Manager
M&F Bank
04.2017 - 11.2019
Talent Acquisition Coordinator
Revlon
09.2016 - 02.2017
Office Manager
WakeMed-AANC
01.2016 - 07.2016
HR Staffing Coordinator
Biogen
04.2015 - 12.2015
HR Staffing Coordinator
BASF
11.2010 - 03.2015
Sales & Marketing Consultant-PT
Cute Buttons
01.2009 - 08.2023
Staffing Administrator
Target
09.2007 - 10.2015
Bachelor of Science - Marketing
Virginia State University
Similar Profiles
RANDILYN SASSERRANDILYN SASSER
Occupational Therapist at Speech InspirationsOccupational Therapist at Speech Inspirations
Miranda RamseyMiranda Ramsey
Administrative Assistant Manager at Speech Inspirations PLLCAdministrative Assistant Manager at Speech Inspirations PLLC
Saad KabbaraSaad Kabbara
Kitchen Hand/ Warehousing at Sweet InspirationsKitchen Hand/ Warehousing at Sweet Inspirations
Carla JamiesonCarla Jamieson
Teacher at Wake County Public SchoolsTeacher at Wake County Public Schools
Kelly RaperKelly Raper
Senior Talent Acquisition Partner at Sage Software Inc.Senior Talent Acquisition Partner at Sage Software Inc.