Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lakisha Huggins

Marietta,GA

Summary

Dynamic professional with extensive experience at Everon, excelling in client relationship management and service ticket oversight. Proven ability to resolve customer complaints effectively while fostering strong partnerships. Adept at problem-solving and vendor coordination, driving operational efficiency and enhancing client satisfaction. Committed to delivering exceptional service and support in high-pressure environments.

Overview

5
5
years of professional experience

Work History

National Account Coordinator

Everon
Irving, TX
05.2021 - Current
  • Managed daily operations, client relations and IT.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Cultivated strong professional relationships with key clients to drive long-term business development
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Mentored newly hired employees by explaining tactics and procedures.
  • Manage service follow-up queue.
  • Manage open service tickets from beginning to end.
  • Work closely with clients to resolve service issues.
  • Work closely with local branch office staff, scheduling service tickets.
  • Assisted by listening in on customer calls and updating customers on the status of current open service tickets.
  • Supported team members to drive growth and development.

Security Coordinator

Ackerman Security Company
Norcross, GA
12.2020 - 05.2021
  • Coordinated with vendors for installation, maintenance, repair services for physical security systems.
  • Responded promptly to emergencies using established protocols and guidelines.
  • Administered and maintained the site fire alarm system and security alarms, and proactively researched and recommended updates to security solutions.
  • Documented and formally reported security incidents.
  • Worked closely with project managers on fire inspections and fire deficiencies.
  • Scheduled fire inspections and fire deficiencies repairs.

  • Responded promptly to customer inquiries via telephone, email, or other forms of communication.
  • Monitored progress of customer requests until completion.

911 Dispatcher

Smryna Police Department
Marietta, GA
01.2020 - 12.2020
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Created reports documenting daily operations, including incident logs and follow up investigations.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Researched vehicle, wanted and missing persons information.
  • Responded to emergency calls routed by automatic distribution system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Education

Psychology

Shaw University
Raleigh, NC

Skills

  • Client relationship management
  • Service ticket management
  • Customer complaint resolution

Problem-solving

  • Data analysis
  • Vendor coordination

Accomplishments

  • Blue Bravo Award

Timeline

National Account Coordinator

Everon
05.2021 - Current

Security Coordinator

Ackerman Security Company
12.2020 - 05.2021

911 Dispatcher

Smryna Police Department
01.2020 - 12.2020

Psychology

Shaw University

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