Lakisha Hurd-Hipps
Avon Park,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Driveline Retail Merchandising
Taylorville, Illinois
09.2023 - 10.2025
- Assisted in arranging product displays to enhance visual appeal.
- Helped implement seasonal changes in product layouts based on company guidelines.
- Monitored shelf life of products to ensure freshness and compliance standards.
- Updated store planograms in collaboration with management.
Counselor 1
Tri-County Services
Avon Park, Florida
07.2021 - 09.2023
- Facilitated group therapy discussions to encourage peer support and engagement.
- Developed treatment plans based on client assessments and personal goals.
- Maintained accurate records of client progress and therapy sessions for documentation.
- Conducted intake assessments to identify client needs and establish rapport.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Provided individual and group counseling sessions for clients.
Customer Service Rep
The Results Company
Sebring, FL
09.2019 - 07.2021
- Handled high-volume calls while maintaining quality service standards.
- Collaborated with team members to improve customer satisfaction metrics.
- Provided feedback to management for process improvements and efficiency gains.
- Engaged with customers through multiple channels, including phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Manager
Agero
Sebring, Florida
01.2001 - 09.2019
- Managed customer inquiries and resolved issues through various communication channels.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Led regular team meetings to discuss performance and address challenges proactively.
- Maintained up-to-date knowledge of industry trends and competitive landscape changes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Certificate - Medical Coding And Billing
Grantham University
Lenexa, KS01-2021
High School Diploma -
Avon Park High School
Avon Park, FL06-1993
Some College (No Degree) - Medical assistant
Grantham University
Lenexa, KSSkills
- Visual merchandising
- Product layout
- Stock monitoring
- Planogram updates
- Inventory management
- Customer relationship management
- Data entry
- Public speaking
- CRM software
- Microsoft Excel
- Document control
- Active listening
- Coaching and mentoring
- Dispute resolution
- Professional telephone demeanor
- Paperwork processing
- Critical thinking
- Documentation
- Filing
- Scheduling
- Staff training
- Microsoft Office Suite
- Medical terminology
- [Software] CRM system proficiency
- Call center procedures
- Customer service
- Credit card payment processing
- Multi-task management
- Money handling
- Skype
- Call center experience
- Calendaring
- Payment processing
Certification
- I have my Certification in Medical Billing and Coding
Timeline
Retail Merchandiser
Driveline Retail Merchandising
09.2023 - 10.2025
Counselor 1
Tri-County Services
07.2021 - 09.2023
Customer Service Rep
The Results Company
09.2019 - 07.2021
Customer Service Manager
Agero
01.2001 - 09.2019
Certificate - Medical Coding And Billing
Grantham University
High School Diploma -
Avon Park High School
Some College (No Degree) - Medical assistant
Grantham University
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