Lakisha Jackson
Walls,MS
Summary
Results-driven Office Manager with extensive experience managing administrative operations for a farm, seeking to transition to a Federal Program Support Assistant position. Proven expertise in leadership, organization, and customer service, complemented by strong analytical and problem-solving skills. Adept at overseeing office workflows, coordinating projects, and maintaining accurate records while adhering to compliance regulations. Proficient in utilizing various office software, including Microsoft Office Suite, to enhance efficiency and drive process improvements. Committed to leveraging multitasking abilities and attention to detail to contribute positively to federal program initiatives.
Overview
8
8
years of professional experience
Work History
Seasonal Tax Preparer 35 Hours Per Week
Renees Fast Taxes
01.2017 - Current
- Maintain high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyze financial records to verify accuracy of tax returns.
- Provide exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increase client satisfaction by providing accurate and timely tax preparation services.
Office Manager 40 Hours Per Week
KWB Farms & Ag Services
11.2016 - Current
- Prepare and type diverse documents, including letters, reports, and memorandums, utilizing creative presentation techniques to enhance visual appeal.
- Respond promptly to telephone and written inquiries from customers, providing friendly and informative assistance to promote an inclusive office culture.
- Enter and manage data within the farm's computer database, ensuring accurate records of inventory, sales, and customer interactions.
- Utilize Microsoft Office Suite for administrative duties, including scheduling, correspondence, and data analysis, enhancing operational efficiency of the farm office.
Education
Business Administration And Management
Grantham University
Lenexa, KSSkills
Attention to Detail
Leadership
Organization
Communication
Microsoft Office Suite
Analytical Skills
Type 45 WPM
Customer Service
Time Management
Problem-Solving
Languages
English
Native or Bilingual
Timeline
Seasonal Tax Preparer 35 Hours Per Week
Renees Fast Taxes
01.2017 - Current
Office Manager 40 Hours Per Week
KWB Farms & Ag Services
11.2016 - Current
Business Administration And Management
Grantham University
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