Lakisha Johnson
Modesto,CA
Summary
Proven track record in enhancing client well-being and independence, notably at Hanot Foundation, through exceptional direct patient care and transportation services. Skilled in client documentation and fostering strong, trusting relationships, I have effectively increased client satisfaction and safety. My adeptness in both ADL support and empathetic communication has consistently improved patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Hanot foundation
Lodi, CA
08.2024 - Current
- Drove clients to doctors' appointments and social outings.
- Monitored health and well-being of clients and reported significant health changes.
- Tracked and reported clients' progress based on observations and conversations.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Built strong and trusting rapport with clients and loved ones.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted in planning and implementing recreational activities for participants.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted individuals in learning and developing new skills.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted individuals in development of social skills to become integrated in community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Transported clients to doctor's appointments and errands.
- Helped clients get in and out of beds and wheelchairs.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Recorded client status progress and challenges in logbooks and reports.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Accompanied or transported clients to appointments, errands and social activities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Facilitated social interactions between participants and their peers in the community.
- Assisted clients with maintaining good personal hygiene.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Daycare Owner/Operator
Self-employeed
Modesto, CA
02.2023 - Current
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Ordered necessary materials or equipment required by state regulations.
- Ensured compliance with local regulations governing child care facilities.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Reviewed applications from prospective families interested in enrolling their children in the program.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Participated in meetings with state licensing officials to discuss any issues or concerns about the daycare operations.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
United Spa's
Salida, CA
01.2022 - 10.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided accurate information about products and services to customers.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
Yard Duty Aide
Team Charter
Stockton, CA
01.2019 - 08.2020
- Provided support for children who require extra assistance due to physical or mental disabilities.
- Evaluated equipment and discarded broken and unusable games and pieces.
- Instructed students on proper use of playground equipment while emphasizing safety practices.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Organized fun activities for students to participate in during recess.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Conducted daily inspections of play areas to identify any potential hazards.
- Responded quickly and appropriately to emergency situations on the playground.
- Displayed patience and understanding when dealing with difficult behaviors exhibited by students.
- Instructed children in eating, resting and restroom habits.
- Maintained effective communication with teachers, staff, and students.
- Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
- Actively participated in professional development opportunities related to student safety.
- Enforced school rules and regulations in a firm but fair manner.
CNA
Wagner Heights Nursing & Rehabilitation Center
Stockton, CA
11.2017 - 03.2019
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Monitored food intake and output as directed by nursing staff.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Planned and served meals and snacks to patients according to prescribed diets.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Distributed drinking water and nourishment to residents.
- Provided emotional support to family members during difficult times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Special Needs Bus Aide
Mv Transportation Inc.
Stockton, CA
02.2016 - 05.2017
- Opened and closed school bus doors to safely allow for exit and entry.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
- Handled passenger emergencies or disruptions.
- Inspected bus interior and removed trash or debris to prepare for next route.
- Encouraged appropriate social behaviors among passengers using positive reinforcement techniques.
- Provided additional support for disabled riders requiring help getting into their seats.
- Reminded passengers of safety protocols and enforced adherence.
- Worked cooperatively with other staff members in order to provide effective services to students.
- Inspected seat belts and wheelchair tie-downs for proper operation prior to each trip.
- Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
- Assisted drivers by providing directions if needed while en route to destination.
- Greeted students and family members or caregivers at each stop.
- Provided support for students who may have physical or emotional disabilities while traveling on the bus.
- Completed incident reports as needed based on events occurring during transport.
- Assisted drivers in loading wheelchairs onto the lift when necessary.
- Reported on daily number of passengers, mileage traveled and fuel consumption.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Certified Nursing Certificate - Nursing Education
Bradford College & Nursing
Stockton, CA11-2017
Skills
- Transportation
- Client documentation
- ADL support
- Daily living support
- Direct patient care
- Patient education
Certification
- Direct support Certificate
- Nursing skills
- licensed child care provider
Lakisha Johnson
- Always ready and willing to learn new skills
- Great communicator
- teachable
References
References available upon request.
Timeline
Direct Support Professional
Hanot foundation
08.2024 - Current
Daycare Owner/Operator
Self-employeed
02.2023 - Current
Customer Service Representative
United Spa's
01.2022 - 10.2023
Yard Duty Aide
Team Charter
01.2019 - 08.2020
CNA
Wagner Heights Nursing & Rehabilitation Center
11.2017 - 03.2019
Special Needs Bus Aide
Mv Transportation Inc.
02.2016 - 05.2017
Certified Nursing Certificate - Nursing Education
Bradford College & Nursing
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