LaKisha Joiner
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Walmart
06.2013 - Current
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Supervised operations staff and kept employees compliant with company policies and procedures
- Trained and guided team members to maintain high productivity and performance metrics
- Managed over 60 customer calls per day
- Increased sales by 15%
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Analyzed and reported on key performance metrics to senior management
Pharmacy Technician
CVS Pharmacy
01.2009 - 06.2013
- Managed over 100 calls or more per day and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Pharmacy Technician
C&s Pharmacy
05.2006 - 06.2009
- Managed incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Diploma -
Atlanta Technical College
Atlanta, GA06.2011
Skills
- Verbal and Written Communication
- Games Rules
- Behavior Standards
- Nondiscriminatory Practices
- Payroll Operations
- Overseeing Employees
- Quality Standards
- Business Operations
- Training Programs
- Departmental Operations
Timeline
Manager of Operations
Walmart
06.2013 - Current
Pharmacy Technician
CVS Pharmacy
01.2009 - 06.2013
Pharmacy Technician
C&s Pharmacy
05.2006 - 06.2009
Diploma -
Atlanta Technical College
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