Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lakisha Lands

Administration
Los Angeles,CA

Summary

Highly qualified Office Manager with over 15 years of experience in the plumbing field. Focused on building a reputation for excellent service and quality.

Overview

27
27
years of professional experience

Work History

Office Manager

Greene & Son Plumbing, Inc.
Los Angeles, CA
11.2008 - 07.2025
  • Supervised staff members, organized schedules and delegated tasks.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Administrative Assistant

Pyramid Installations
Los Angeles, CA
01.2006 - 08.2008
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Bartender

King Henry Bar & Grill
Hawthorne, CA
06.1998 - 02.2006
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Stocked ice bins and coolers as needed throughout shift.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Resolved customer complaints in a professional manner.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Customer Service Representative

U-Haul Moving & Storage Santa Monica
Los Angeles, CA
03.2004 - 01.2006
  • Greet customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Collected deposits or payments and arranged for billing.
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries via phone, email, and chat.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

High School Diploma -

Some College (No Degree) -

Cerritos College
Norwalk, CA

Some College (No Degree) -

Los Angeles Harbor College
Wilmington, CA

Skills

  • Taking phone calls
  • Schedule appointments
  • Handle all paper work
  • Take payments
  • Office Management
  • Data Entry
  • Mail handling
  • Payroll Processing
  • Contract Negotiations
  • Banking operations
  • Scheduling
  • Customer Relations
  • Proposal Writing
  • Billing
  • Problem solving
  • Accounts receivable
  • Accounts payable

References

References available upon request.

Timeline

Office Manager

Greene & Son Plumbing, Inc.
11.2008 - 07.2025

Administrative Assistant

Pyramid Installations
01.2006 - 08.2008

Customer Service Representative

U-Haul Moving & Storage Santa Monica
03.2004 - 01.2006

Bartender

King Henry Bar & Grill
06.1998 - 02.2006

High School Diploma -

Some College (No Degree) -

Cerritos College

Some College (No Degree) -

Los Angeles Harbor College

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