Summary
Overview
Work History
Education
Skills
Timeline
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Lakisha Lee

Rocky Mount,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Emergency Room Technician

Nash General Hospital
07.2012 - 03.2018
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
  • Quickly responded to codes and cardiac monitor alarms.
  • Liaised between nurses, physicians, patients, and visitors.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Utilized hospital beds and wheelchairs to transport patients throughout hospital.
  • Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
  • Applied orthopedic devices like traction and OCL splints.
  • Administered first aid treatment and life support to care for sick or injured individuals.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Assisted doctors with examinations of patients by taking vital signs and drawing blood.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.

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Vidant Medical Center

Care Partner
10.2002 - 01.2018
  • Tested patients for reactive markers and informed patients of results.
  • Registered donors, collected histories and gathered vital signs.
  • Responded to and managed adverse events and provided medications and oxygen to resolve symptoms.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures and care plan instructions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient pulse oximetry.
  • Maintained detailed records of test results by entering data and patient information into computer.

Customer Service Specialist

QVC
06.2022 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

Emergency Medical Technology

Nash Community College
Rocky Mount, NC
06.2017

Nursing Assistance I And II, Phlebotomy

Wilson Technical Community College
Wilson, NC
2002

Skills

  • Drawing Blood
  • Patient Care
  • Teamwork
  • HIPAA Compliance
  • Phlebotomy Procedures
  • Orthopedic Splint Application
  • Orthopedic Fitting
  • NG Tube Insertion and Management
  • Collecting Medical Samples
  • Basic Patient Care
  • 12-Lead EKG Monitoring
  • Phlebotomy
  • Foley Catheter Insertion and Removal
  • Laboratory Testing
  • Patient Preparation
  • Infection Control
  • Wound Care
  • Aseptic techniques
  • Technical Support
  • Cardiac monitoring
  • CPR
  • Adaptability
  • Measuring and monitoring vitals
  • Patient admissions
  • Organization and Time management
  • Good telephone etiquette
  • Customer Service
  • Good communication skills
  • Customer Relations
  • Excellent written and oral communication
  • Telephone Etiquette
  • Active Listening
  • Professional telephone demeanor
  • Microsoft Outlook
  • Building rapport
  • Service Upselling
  • Receiving support
  • Order Processing

Timeline

Customer Service Specialist

QVC
06.2022 - Current

Emergency Room Technician

Nash General Hospital
07.2012 - 03.2018

Vidant Medical Center

Care Partner
10.2002 - 01.2018

Emergency Medical Technology

Nash Community College

Nursing Assistance I And II, Phlebotomy

Wilson Technical Community College
Lakisha Lee