Lakisha Flanagan-Lyles
Summary
Experienced intake specialist skilled in managing client interactions and administrative tasks. Proven track record of collaborating with teams to achieve results and adapt to changing needs. Strong communication, problem-solving, and data management abilities for efficient client service. Recognized for reliability and flexibility in supporting organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Choice Pantry Intake Specialist
Community Assistance Network
08.2022 - Current
- Provided excellent customer service to clients, community members, neighbors, maryland physicians care clients and medstar providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, , and referral information.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Resident Intake Coordinator/Program Coordinator
Community Action Network Partnership
07.2013 - Current
- Assist clients in identifying community and personal resources; work closely with shelter manager and case managers
- Inputting and maintaining HMIS data and reporting monthly statistical reports.
- Training staff throughout agency on policies and procedures regarding COC operational systems.
- Participating in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
- Collaborated with clinical staff and provided efficient and compassionate care to clients
- Provide support, guideship, and directions to residents in their time of crisis
- Conduct crisis interviews crisis interviews with clients and their case manager
- Documented all patient information including service plans, treatment reports and progress notes.
- Perform extensive outreach to all residents so as to inform them and encourage participation in planning and implementation of programs, activities; apprise residents of informational meetings, and help share important information with them regarding the shelter programs, its timeline and process.
- Contribute to a high-performing culture, focused on partnering with clients as we inspire and empower change.
- Adhere to all aspects of the clinical program's policies and procedures to ensure quality performance and assist the Admissions Supervisor in any quality improvements that may be necessary.
Resident Advocate
Community Action Network Partnership
10.2011 - 07.2013
- Provide emergency response for placement of families/individuals in immediate danger when shelter is full.
- Provide residents with linkage to case management resources to help them: enroll children in school and/or childcare; access employment development, job training and placement; and psychological counseling, recovery counseling, health services, etc., as needed.
- Act as a liaison between several programs, other service providers and residents as needed.
- Track all referrals to case management and coordinate with providers to document resident's outcomes in service connections.
- Conduct regular monthly community meetings.
- Seek and coordinate with community providers to present weekly workshops or engagement activities that support residential interests and needs, including but not limited to life skills workshops and sobriety groups.
- Maintain resident files, sign-in sheets, including various monthly reports; assist in data entry regarding resident demographics, goals services, activities and outcomes in coordination with case management and community providers.
- Provide information and recommendations to resident engagement regarding program evaluation and modification to better meet resident's needs, community needs, funding requirements and agency mission.
Education
Dietetic Tech
Baltimore City Community College
Skills
- Exceptional problem solver
- Superior communication skills
- Analytical Thinking
- Computer Competency
- Strong organizational skills
- Evaluation
- Interpersonal Awareness
- Risk Management and Assessment
- Critical thinking skills
Accomplishments
- Collaborated with team of [6] in the development of Pantry Soft System.
Certification
Folk lift certified
CPR certified
Narcan certified
Languages
English
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteTimeline
Community Choice Pantry Intake Specialist
Community Assistance Network
08.2022 - Current
Resident Intake Coordinator/Program Coordinator
Community Action Network Partnership
07.2013 - Current
Resident Advocate
Community Action Network Partnership
10.2011 - 07.2013
Dietetic Tech
Baltimore City Community College
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