Lakisha Matos

• Curriculum Design: Develop and implement tailored lesson plans that support the cognitive, social, and emotional development of young children.
• Leadership: Mentor assistant teachers, providing guidance and feedback to ensure high teaching standards and a collaborative classroom environment.
• Child Development: Monitor student progress using data-driven assessments, adjusting instruction to meet individual needs and developmental milestones.
• Parent Communication: Maintain open communication with parents, providing regular updates on student progress and addressing any concerns.
• Increased Student Engagement: Implemented creative learning activities that boosted student engagement that reflected in classroom participation and parent feedback.
• Enhanced Assessment Accuracy: Designed a student progress tracking system that improved the accuracy of developmental assessments.

• Supervised all aspects of the dining room, ensuring smooth operations and a cohesive culinary team.
• Collaborated with culinary staff to prepare balanced meals that met the individual dietary needs of residents, improving resident satisfaction.
• Trained dining room staff in high-level customer service standards, leading to a significant reduction in service-related complaints.
• Successfully resolved resident conflicts related to meal times, enhancing the overall dining experience.
• Managed inventory effectively, ensuring timely orders and reducing waste.

• Supported the Lead Teacher in implementing daily lessons and behavioral plans, contributing to a structured and engaging learning environment.
• Provided input and collaborated on the creation of weekly lesson plans, ensuring alignment with student learning goals.
• Assisted in completing yearly assessments for each student, helping to track progress and identify areas for improvement.
• Ensured student-teacher ratios were maintained at all times, contributing to effective classroom management and individualized attention.

• Completed phone orders with a high level of accuracy, ensuring efficient processing and customer satisfaction.

• Prepared and issued customer invoices, streamlining the billing process and reducing errors .

• Scheduled and coordinated furniture deliveries, improving delivery timelines and enhancing customer satisfaction.

• Entered payments into the system promptly, maintaining up-to-date financial records and assisting in smooth transaction processes.

• Managed inventory control, ensuring adequate stock levels and minimizing overstock or shortages, improving operational efficiency.

• Managed the inventory file system, ensuring accurate verification and timely receipt of goods, which improved operational efficiency.

• Processed Return Authorizations for incorrect or damaged items.

• Scanned and organized orders and checks into the system for easy retrieval, streamlining internal operations.

• Organized and maintained shipping documentation (BOL) in alphabetical order, enhancing document accessibility and tracking.

• Tracked shipments through FedEx, UPS, and other couriers, ensuring timely delivery and customer satisfaction.

• Communicated with customers via telephone and email to address order inquiries and resolve issues, improving customer satisfaction and response times.

• Processed transactions including cash, check, and credit card payments, ensuring accuracy and balancing the cash drawer daily.

• Scanned items efficiently and provided correct change, maintaining a high level of customer satisfaction.

• Greeted and assisted customers, ensuring their shopping experience was pleasant, and resolving any concerns quickly.

• Consistently met or exceeded customer service expectations, contributing to a positive store environment.