LAKISHA MCCLAIN
L3-HARRIS COMCEPT
Rockwall,TX
27
Years of experience
Strategic software engineering leader with 10 years in engineering management and over 30 years in software development, technical support, and quality engineering. Led a department of 50 engineers, managing budgets and schedules across multiple contracts while aligning execution with customer needs. Holds a strong computer science background complemented by graduate education in business and human relations, recognized with Raytheon Technical Honors and L3 Harris 2024 Leadership Award.
Work History
Senior Software Manager
9 Years 10 Months- Oversee the Software Engineering Department, including multiple managers and approximately 50 engineers, with more than 14 direct reports.
- Previously directly supervised 60+ engineers across the software department, demonstrating experience leading a large technical organization.
- Lead software engineering operations, aligning department resources, technical execution, and quality practices with customer requirements and program commitments.
- Managed budgets, schedules, and resources across multiple contracts to ensure coordinated engineering execution and timely program delivery.
- Oversee the development, verification, and traceability of product requirements to customer specifications throughout the software development lifecycle.
- Drove process improvement and quality assurance initiatives to enhance product quality and increase cost efficiency.
- Lead cross-functional reviews to address engineering and quality issues, evaluate performance trends, and coordinate improvement activities.
- Review project plans, requirements, designs, and code to assess alignment with technical, quality, and contractual requirements.
Software Quality Engineer
1 Year- Provided software and product assurance support throughout the development lifecycle, ensuring alignment with customer requirements, contractual obligations, and quality standards.
- Verified that product requirements were developed and traceable to customer requirements.
- Supported requirements verification during functional test verifications, demonstration milestones, and acceptance testing for hardware and software products.
- Developed software quality assurance policies and procedures for inspection and testing, enhancing compliance with quality standards.
- Planned and conducted quality audits to evaluate compliance with customer requirements, ISO/AS9100 standards, and CMMI requirements.
- Participated in project planning, requirements, design, and code reviews to assess product and process compliance.
- Collected and analyzed quality metrics, reporting findings to drive process improvements.
- Reviewed corrective and preventive actions, ensuring timely completion and effectiveness in addressing quality issues.
Senior Quality Assurance Engineer
8 Years- Provided quality engineering oversight for program processes, products, and deliverables, ensuring contractual compliance and enhancing customer satisfaction while reducing product risk.
- Conducted evaluations, reviews, and audits of processes and products to ensure compliance with company standards and program quality requirements, identifying areas for improvement.
- Collaborated with customers to resolve reported issues and support AS9100 and CMMI compliance.
- Reviewed major deliverables prior to customer delivery, verifying contractual compliance and documenting deviations, waivers, acceptance test results, and significant anomalies.
- Evaluated practices, procedures, and processes to identify opportunities to improve efficiency, effectiveness, and product quality.
- Ensured company and contractual requirements were communicated internally and flowed down to suppliers.
- Supported proposal development and preparation of Basis of Estimates.
- Earned Technical Honors recognition from Raytheon for outstanding technical contributions.
- Earned peer-based Technical Honors recognition for exceptional technical skills, contributions, and performance.
Technical Customer Support
6 Years- Delivered Level 1 and Level 2 technical support for a collaborative IT environment serving 54 sites and approximately 2,000 users.
- Monitored systems proactively and troubleshot issues to enhance service reliability and elevate customer support experience.
- Diagnosed, documented, and assessed technical problems before escalation to support timely resolution.
- Installed hardware and software and resolved application and email issues.
- Supported integrated suite of commercial off-the-shelf products for geographically distributed user community, ensuring seamless access and functionality.
- Translated technical information into practical guidance for users with diverse technical expertise, facilitating effective problem resolution.
Programmer
2 Years- Developed interfaces for a large-scale program using XML, Java, and C++.
- Defined, designed, implemented, and tested software processes to enhance project workflows.
- Collaborated with customers to clarify requirements and facilitate targeted software development.
Education
Master of Science - Human Relations and Business
GPA: 3.92
Bachelor of Science - Computer Science
Cum Laude
Skills
Quality assurance
Requirements traceability
Software architecture
Programming & Development: C#
C++
C
Visual C++
Visual Basic
Java
XML
SQL
Cloud Computing
Agile methodologies
Quality assurance tools
Platforms & Productivity: UNIX/Solaris
Windows
.NET
Visual Studio
Visio
Microsoft Project
Microsoft Office Suite
RECOGNITION, CERTIFICATION & TRAINING
L3 Harris Engineering Award- 2024 Leadership Award recognition after being nominated and then reviewed by award committee., Raytheon Technical Honors: Peer-based recognition for exceptional technical skills, contributions, and performance, EVMS Level 2 Certified, ISO 9001:2015 Lead Auditor Training: 40-hour course, ASQ Certified Software Quality Engineer Training
CORE LEADERSHIP COMPETENCIES
- Software Engineering Department Leadership
- Engineering Team & Manager Oversight
- Software Development Lifecycle Governance
- Budget, Schedule & Resource Management
- Cross-Functional Leadership & Stakeholder Alignment
- Software Quality & Product Assurance
- Requirements Management & Traceability
- Process Improvement & Cost Efficiency
- Program Reviews & Executive Reporting
- Customer, Supplier & Contract Compliance
- Quality Audits & Corrective Action Management
- Proposal Development & Basis of Estimates
SECURITY CLEARANCE
DoD Top Secret Clearance
Timeline
Senior Software Manager
L3-HARRIS COMCEPT
01.2017 - CurrentRead More
Software Quality Engineer
L3-HARRIS COMCEPT
01.2016 - 01.2017Read More
Senior Quality Assurance Engineer
RAYTHEON COMPANY
01.2008 - 01.2016Read More
Technical Customer Support
RAYTHEON COMPANY
01.2002 - 01.2008Read More
Programmer
RAYTHEON COMPANY
01.2000 - 01.2002Read More
Amberton University
Master of Science from Human Relations and Business
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Tennessee State University
Bachelor of Science from Computer Science
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