Lakisha Moore
Administration
Clinton Township,MI
Summary
Customer Service and Administrative Support Specialist with over 15 years of experience in remote and in-person environments. Skilled in client relations, data entry, CRM systems, and problem resolution. Proficient in Microsoft Office Suite (Excel, Word, Outlook), with working knowledge of Salesforce. Known for professionalism, accuracy, and the ability to work independently in fast-paced, high-volume settings.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
18
18
years of professional experience
Work History
Office Manager
UPSM Middle School
10.2022 - Current
- Answer and route high-volume phone calls, respond to inquiries, and provide front-line customer service to parents and staff.
- Maintain and update student records, attendance logs, and staff directories using Excel and PowerSchool.
- Coordinate administrative functions including mail distribution, office supply inventory, and vendor communication.
- Process and track payments and receipts, ensuring accurate financial documentation and reporting.
- Manage incoming and outgoing mail and packages.
- Assist with calendar management for staff or executives.
- Support onboarding of new employees or guests with badges and access.
- Coordinate maintenance requests or IT support when needed.
- Maintain a calm and courteous demeanor in all interactions.
Paraprofessional
UPSM Middle School
08.2017 - 10.2022
- Supported classroom instruction by implementing lesson plans and assisting students with individualized learning needs.
- Fostered academic and emotional development in students through attentive, hands-on support.
- Modified learning materials to accommodate diverse learning styles and ensured a safe, inclusive classroom environment.
Administrative Distribution Clerk
Focus: HOPE
03.2015 - 08.2017
- Delivered front-line customer service to senior citizens, explaining program guidelines and assisting with enrollment.
- Entered and maintained client data with accuracy using Microsoft Excel and other proprietary tracking systems.
- Collaborated with senior housing facilities to manage program logistics and ensure timely food distribution.
Life Insurance Agent
Columbian Financial Group
07.2007 - 03.2015
- Promoted and sold life insurance policies, generating leads through cold calling and community outreach.
- Maintained accurate client records and processed premium payments in compliance with financial regulations.
- Provided excellent post-sale support to ensure client satisfaction and policy retention.
Education
Certification -
Salesforce Business Analysis
undefined
Lifting the Veil Information Technology Academy
Bachelor of Science - Business Administration, Computer Information Systems
Ferris State University
Big Rapids, MISkills
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- PowerSchool Student Information System
- Salesforce (Basic/Entry-Level User)
- Zoom & Microsoft Teams
- Google Workspace (Docs, Sheets, Calendar)
- Data Entry & Digital Filing Systems
- Office administration
- Organizational skills
- Customer service
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Bookkeeping
- Administrative support
Core Competencies
- Remote Customer Service
- Administrative Support
- CRM & Data Management (Salesforce, PowerSchool)
- Call Handling & Phone Etiquette
- Microsoft Office Suite (Excel, Word, Outlook)
- Client Communication
- Record Keeping & Documentation
- Scheduling & Office Coordination
- Conflict Resolution
- Time Management
- Team Collaboration
Timeline
Office Manager
UPSM Middle School
10.2022 - Current
Paraprofessional
UPSM Middle School
08.2017 - 10.2022
Administrative Distribution Clerk
Focus: HOPE
03.2015 - 08.2017
Life Insurance Agent
Columbian Financial Group
07.2007 - 03.2015
undefined
Lifting the Veil Information Technology Academy
Bachelor of Science - Business Administration, Computer Information Systems
Ferris State University
Certification -
Salesforce Business Analysis
Similar Profiles
Susan McHoneSusan McHone
Educational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle SchoolEducational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle School
Selena Masse, Ed.S., NBCTSelena Masse, Ed.S., NBCT
Middle Grades Social Studies Teacher at Orange County Schools (C.W. Stanford Middle/Orange Middle School) and Person County Schools (Southern Middle School)Middle Grades Social Studies Teacher at Orange County Schools (C.W. Stanford Middle/Orange Middle School) and Person County Schools (Southern Middle School)
Nouzha ZouakNouzha Zouak
Middle School French Teacher 6,7,8 at HBT Middle School & SW Middle SchoolMiddle School French Teacher 6,7,8 at HBT Middle School & SW Middle School
Ashanti EvansAshanti Evans
Server at Osaka Japanese SteakhouseServer at Osaka Japanese Steakhouse
Stivia ZmijanejStivia Zmijanej
Pharmacist Assistant at FarmaNetPharmacist Assistant at FarmaNet