Lakisha Morris
Fort Worth,TX
Summary
Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.
Overview
18
18
years of professional experience
Work History
Police Dispatcher
Texas Health Resources Fort Worth
03.2025 - Current
- Coordinated emergency response communications between law enforcement, medical services, and fire departments.
- Monitored radio transmissions and provided real-time support to field units during critical incidents.
- Utilized computer-aided dispatch systems to log incoming calls and track unit status efficiently for over 15 hospital campuses.
- Implemented protocols for prioritizing high-risk calls, enhancing response times and officer safety.
UHC Member Advocate
Omnicare 365
08.2024 - 02.2025
- Ensured legal compliance in all operations and processes.
- Specialized in answering questions and finding solutions for 1000s of customers.
- Utilized a dashboard that provided a comprehensive view of the member, including their health condition, health account information, and more.
- Utilized networks to locate providers, program recommendations, and claims information.
- Collaborated with over 10 team members to streamline processes and improve member satisfaction.
- Conducted regular training sessions for staff on new processes and updates in the healthcare industry.
- Developed and implemented strategies to enhance member engagement and satisfaction.
- Advocated for member needs by providing timely support and information on services offered.
- Resolved member inquiries efficiently, enhancing overall satisfaction and engagement with services.
Lead Communications Dispatcher
Euless Police Dept
03.2021 - 06.2024
- Led a team of 10 communicator dispatchers, providing guidance, training, and support to ensure efficient and effective operations.
- Oversaw the dispatching of emergency response units in accordance with protocols and procedures.
- Monitored and assessed incoming emergency calls to prioritize response and allocate resources.
- Coordinated communication between dispatchers, emergency responders, and other agencies to facilitate a swift and coordinated response.
- Implemented improvements to dispatching procedures and systems to enhance the overall efficiency and effectiveness of operations.
- Developed and implemented several training programs to ensure dispatchers are equipped with the necessary skills and knowledge.
Part Time Dispatcher
Mcatee Air, Heating and Plumbing
07.2021 - 01.2022
- Coordinated transportation schedules for multiple clients on a part-time basis to ensure timely arrivals and departures.
- Managed and prioritized incoming calls to dispatch appropriate vehicles and drivers to various locations.
- Efficiently managed over a 1000 incoming calls and dispatched personnel to respond to emergencies or service requests.
- Maintained accurate logs of all incoming calls, dispatches, and responses for reference and reporting purposes.
- Demonstrated strong problem-solving skills and remained calm under pressure to handle high-stress situations effectively.
- Provided excellent customer service by addressing inquiries, providing assistance, and ensuring prompt issue resolution.
- Collaborated with team members to ensure effective communication and coordination of resources for optimal response times.
- Coordinated with team members to ensure timely and effective communication and coordination of resources for optimal response times.
Part Time Dispatcher
Euless Police Dept
02.2014 - 03.2021
- Coordinated transportation schedules for multiple clients to ensure timely arrivals and departures.
- Managed incoming calls and dispatched vehicles and drivers to various locations.
- Maintained accurate logs of all calls, dispatches, and responses for reference and reporting.
- Collaborated with team members to facilitate effective communication and coordination of resources.
- Demonstrated strong problem-solving skills and composure in high-stress situations. Provided excellent customer service by addressing inquiries and ensuring prompt issue resolution.
Communications Dispatch Supervisor
North Richland Hills Police Department
04.2012 - 03.2021
- Led a team of 10 communication specialists in delivering exceptional customer service. Implemented communication strategies to improve internal and external communication processes.
- Conducted regular performance reviews and provided training to enhance team communication skills.
- Collaborated with cross-functional teams to streamline communication processes and ensure consistent messaging.
- Monitored communication metrics and KPIs to track performance and identify areas for improvement. Implemented new communication technologies to enhance efficiency and effectiveness.
Part Time Emergency Dispatcher
Watauga Police Department
11.2009 - 04.2012
- Responded to emergency calls and dispatched appropriate emergency services to the scene efficiently.
- Maintained accurate records of all incoming calls, responses, and dispatches in a detailed and organized manner.
- Communicated effectively with emergency responders, callers, and other dispatchers to ensure seamless coordination and response to emergencies.
- Provided calm and reassuring assistance to callers in high-stress situations while gathering necessary information to dispatch help.
- Monitored and tracked the status of ongoing emergencies, updating responding units as needed to ensure timely and effective resolution. Collaborated with emergency services to ensure a coordinated response to emergencies.
Police and Fire Dispatcher
Haltom City Police Dept
10.2007 - 04.2012
- Prioritize emergency calls based on severity, and dispatch appropriate services.
- Communicate effectively with first responders to ensure an efficient and accurate response.
- Utilize emergency dispatch software to track and update emergency situations in real time.
- Provide reassurance and guidance to callers in distress to help them stay calm and focused.
- Collaborate with other dispatchers to coordinate resources and support during high-volume emergency situations.
Education
High School Diploma -
Green B. Trimble Tech
Fort Worth, TXSkills
Calm under Pressure, Communication Skills, Communications Supervisor, Customer Service, Data Entry, Dispatching Software, Emergency Response Coordination, Excellence in Emergency Dispatch Services, High-Stress Situations Management, Microsoft Office, Multi-tasking, Organizational Skills, Police and Fire Emergency Dispatch Operations, Problem Solving, Professionalism, Team Management, Time management, TCIC/NCIC certified, CPR, Computer literacy,Conflict resolution strategies, Data logging and reporting
Timeline
Police Dispatcher
Texas Health Resources Fort Worth
03.2025 - Current
UHC Member Advocate
Omnicare 365
08.2024 - 02.2025
Part Time Dispatcher
Mcatee Air, Heating and Plumbing
07.2021 - 01.2022
Lead Communications Dispatcher
Euless Police Dept
03.2021 - 06.2024
Part Time Dispatcher
Euless Police Dept
02.2014 - 03.2021
Communications Dispatch Supervisor
North Richland Hills Police Department
04.2012 - 03.2021
Part Time Emergency Dispatcher
Watauga Police Department
11.2009 - 04.2012
Police and Fire Dispatcher
Haltom City Police Dept
10.2007 - 04.2012
High School Diploma -
Green B. Trimble Tech