Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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LAKISHA MYERS

Binghamton,NY

Summary

Working in the health field is something I loved to do since I was in High school. My goal is to continue my education and make this my full time career. Utilized knowledge of healthcare insurance, benefits, and eligibility to accurately complete patient registration Created and maintained patient records, insurance information, and other required paperwork Responded to patient inquiries regarding billing, insurance, and other issues Met with patients to collect and verify registration information Assisted in resolving discrepancies between patient accounts and medical records Collaborated with healthcare professionals and other team members to ensure accurate and efficient patient care Participated in training programs to stay current on hospital policies and protocols.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Cornerstone family Healthcare
09.2023 - Current
  • Efficiently verified patient information and insurance details to ensure accurate billing and claims processing
  • Demonstrated exceptional customer service by actively listening to patient concerns and providing helpful solutions
  • Scheduled 30 or more appointments a day, coordinated referrals, and helped patients navigate healthcare processes with clarity and professionalism
  • Maintained organized patient records and updated electronic medical records using HIPAA-compliant protocols
  • Collaborated with medical staff and insurance companies to facilitate seamless communication and improve patient care outcomes
  • Facilitated communication between patients and healthcare providers, enhancing service delivery.

Patient Access Representative

Ascension/Guthrie
07.2021 - 09.2023
  • I work at one of Ascension out patient labs. It’s very busy and fast pace. I deal with Patients all day long either in person or on the phone. I have to think fast and be ready to solve a problem at any given time. I also work very closely with providers and their staff. Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve [client/customer satisfaction metric] Greeted, registered and provided customer service to patients and visitors in a professional and courteous manner Processed patient registration/admissions and updated patient demographic information in the computer system Acted as a liaison between patients, families, providers and other healthcare personnel Maintained a high level of knowledge of departmental policies and procedures Answered incoming calls and scheduled appointments for patients Assisted in answering inquiries and provided general information to the public Educated patients and families on insurance benefits and coverage Maintained confidentiality of patient records and information at all time

Certified Nursing Aide

Castle Garden Senior Living
09.2018 - 09.2020
  • Provided compassionate and attentive care to elderly residents in a long-term care facility
  • Assisted with activities of daily living, including bathing, dressing, and grooming
  • Supported patients with mobility issues by providing assistance with transferring and ambulation
  • Collaborated with healthcare team to ensure the well-being and comfort of all patients
  • Monitored and documented vital signs and reported any changes in condition to nursing staff
  • Assisted with meal preparation, feeding, and medication reminders according to individual care plans
  • Offered companionship and emotional support to clients through engaging conversation, activities, and outings

Education

Associate of Science -

Suny Broome
Binghamton
01.2026

High School Diploma - undefined

Maine-Endwell Senior High School
Endwell
06.2001

Skills

  • Typing 50 wpm
  • Knowledge of medical terms
  • Excel
  • PowerPoint
  • Answering multiple phone lines
  • Taking messages

Transferring calls

  • Attention to detail
  • Professionalism
  • Reliability
  • Microsoft Word - Expert
  • Excel - Proficient
  • PowerPoint - Proficient
  • Windows - Expert
  • Customer service

Timeline

Patient Service Representative

Cornerstone family Healthcare
09.2023 - Current

Patient Access Representative

Ascension/Guthrie
07.2021 - 09.2023

Certified Nursing Aide

Castle Garden Senior Living
09.2018 - 09.2020

High School Diploma - undefined

Maine-Endwell Senior High School

Associate of Science -

Suny Broome

Personal Information

Title: Patient Service Representative