Lakisha Parks
Cleveland Heights
Summary
Dynamic professional with extensive experience in customer service and facilities maintenance, notably at the United States Ship, USS. Proven expertise in inventory management and effective communication, leading teams to enhance operational efficiency and customer satisfaction. Recognized for resolving complex issues and maintaining high standards in equipment upkeep and service delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Cleveland Heights
03.2024 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and product selection.
- Processed transactions swiftly and accurately at checkout.
- Trained new staff on service protocols and store policies.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Delivered exceptional customer service to address issues promptly.
Storekeeper
NEORSD Easterly
08.2014 - Current
- Received, stored, and issued supplies to ensure efficient inventory management.
- Processed orders using Nexgen system and EBS for streamlined operations.
- Maintained accurate receipts of parts and consumables to support inventory control.
- Stocked and organized inventory to enhance accessibility and visibility.
- Provided customer service to address inquiries and resolve issues promptly.
- Monitored stock levels to identify shortages or overages in inventory items.
- Performed related tasks as required to maintain operational efficiency.
Maintenance Worker
NEORSD Southerly Plant
08.2014 - 08.2020
- Perform semi-skilled labor or work requiring heavy manual effort in the operation and maintenance of a wastewater plant and/or related facilities, ground and equipment; and perform related work as required.
- Responsible for maintaining southerly plant grounds and building.
- Participate in work crews engaged in the operation and maintenance of the wastewater plant and related facilities.
- Assist in the repair and upkeep of the interior and exterior of plant building and grounds.
- Assist operators with general duties including housing of tanks, equipment, walks, drive, etc.
- Take readings and record the same.
- Disassembles flights and installs wear shoes.
- Assist maintenance personnel in basic repairs as required.
- Assist in cleaning and custodial duties as needed.
- Observe safe work practices.
- Performed other related work as required.
Facilities Maintenance Manager
United States Ship, USS
Norfolk
01.2009 - 01.2012
- Supervised maintenance crews, ensuring operational readiness of naval facilities.
- Coordinated preventive maintenance schedules for vessel equipment and systems.
- Conducted inspections to identify safety hazards and compliance issues within facilities.
Air Conditioning Shop Maintenance Lead
United States Ship, USS
Norfolk
01.2007 - 01.2010
- Supervised maintenance teams to ensure compliance with safety protocols and operational standards.
- Coordinated preventive maintenance schedules for machinery and equipment aboard naval vessels.
- Trained new technicians on equipment operation, safety procedures, and maintenance practices.
Lead Air Conditioning Technician
United States Ship, USS Mesa Verde
Norfolk
01.2006 - 01.2010
- Led 12 Sailors in the operation, maintenance, and repair of seven York 200 Ton Centrifugal Air Conditioning Units, 4.6 ton Marlow Screw type Refrigeration Units, walk-in freezers, chill boxes, ice machines, ice cream machines, and semi-hermetic 404A compressors.
- Expertly trained and led the total upkeep of the air conditioning plant that ensured the successful combat operations of USS Mesa Verde.
- Expertly repaired, replaced, and calibrated all major components on Air conditioning units such as VGD, PRV, Hot Gas Bypass valves, microprocessor circuit cards, and thermistors.
- Organized and ordered parts for air conditioning units using the Navy Stock System.
- Sourced parts in the range of $9K - $12K outside of the Navy Stock System while staying within budget.
- Proficient in tracking, ordering, stocking and receiving repair parts.
- Maintaining files, receipts purchases from outside vendors for over $50K consumables items using Microsoft Word and Microsoft Excel.
- Ensuring repair part budget was maintained and accurate receipts were kept for departmental audit.
- Inspecting of proper receiving and issuing of material to proper departments.
- Maintained inventory of the department stockroom of repair items.
Lead Elevator/ Hydraulic Technician
United States Ship, USS
Norfolk
01.2002 - 01.2006
- Installed hydraulic systems on naval vessels, ensuring operational readiness and reliability.
- Conducted routine maintenance on hydraulic components to prevent malfunctions and enhance performance.
Personnel Clerk
Mid-Atlantic Regional Maintenance Center, MARMC
Norfolk
01.2001 - 01.2002
- Overhauled, repaired, and realigned compressor shafts using various precision tools and equipment.
- Prepared professionally written correspondence for C-Level executives.
- Organized and disseminated timely information for more than 150 personnel.
- Wrote evaluations and awards, prepared reenlistments, awards, career enhancement programs, leave requests, separations, and transfer packages.
Education
Some college -
Cuyahoga Community College
Cleveland, OH01.2014
Universal EPA Certified Air Conditioning & Refrigeration Technician -
Navy
Norfolk, VA01.2004
Diploma -
Glenville High school
Cleveland, OH01.1999
Skills
- Inventory management and order processing
- Supply chain logistics
- Equipment maintenance and tracking
- Customer relationship management
- Team leadership
- Preventive maintenance
- Effective communication
- Customer service and support
- Transaction processing
- Complaint resolution
Certification
Universal EPA Certified Air Conditioning & Refrigeration Technician, 01/01/04
Timeline
Customer Service Representative
Home Depot
03.2024 - Current
Storekeeper
NEORSD Easterly
08.2014 - Current
Maintenance Worker
NEORSD Southerly Plant
08.2014 - 08.2020
Facilities Maintenance Manager
United States Ship, USS
01.2009 - 01.2012
Air Conditioning Shop Maintenance Lead
United States Ship, USS
01.2007 - 01.2010
Lead Air Conditioning Technician
United States Ship, USS Mesa Verde
01.2006 - 01.2010
Lead Elevator/ Hydraulic Technician
United States Ship, USS
01.2002 - 01.2006
Personnel Clerk
Mid-Atlantic Regional Maintenance Center, MARMC
01.2001 - 01.2002
Some college -
Cuyahoga Community College
Universal EPA Certified Air Conditioning & Refrigeration Technician -
Navy
Diploma -
Glenville High school