Lakisha Powell
Brandywine,MD
Summary
Detail-oriented Patient Service Coordinator with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Medstar Georgetown Transplant
Washington, DC
02.2023 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Responded promptly to any emergency situations that arose within the facility.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Participated in weekly team meetings with members of the admin healthcare team.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Demonstrated flexibility during changes to patient care practice.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Vascular Surgery Procedure Coordinator
INOVA
Fairfax, VA
04.2022 - 01.2023
- Managed day-to-day operations of the procedure rooms including scheduling tasks and assigning duties.
- Monitored clinic inventory levels and ordered additional supplies as needed for procedures.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to staff employees to supply knowledge of the procedure room.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assist, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed work schedules according to heavier workloads, covering priority tasks.
- Issued work schedules, daily duty assignments for each team member on weekly basis.
Medical Assistant/Front End Associate
MedStar Georgetown Transplant
Fairfax, VA
06.2019 - 04.2022
- Inspected Fibroscan equipment to ensure proper working order prior to use on patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes from outreach clinics.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted Fibroscans weekly as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone in person and virtual.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Some College (No Degree) - Limited Xray
Heritage College - Manassas
Manassas, VASkills
- Healthcare Systems Knowledge
- Team Leadership
- Strong Organization
- Team Collaboration
- Appointment Scheduling
- Work Quality Evaluation
- Problem-Solving
- Process Improvement
- Relationship Building
Certification
- Limite Radiology Technician
- Phlebotomist
- Register Medical Assistant
Timeline
Patient Service Coordinator
Medstar Georgetown Transplant
02.2023 - Current
Vascular Surgery Procedure Coordinator
INOVA
04.2022 - 01.2023
Medical Assistant/Front End Associate
MedStar Georgetown Transplant
06.2019 - 04.2022
Some College (No Degree) - Limited Xray
Heritage College - Manassas