LaKisha Proctor
Powder Springs,Georgia
Summary
Result Driven Operations and Marketing Leader. I am a capable, determined, thought leader with 20+ years of ophthalmic healthcare experience. Leading physicians and practices in the ophthalmic industry. Shifting paradigms and empowering organizations to make decisions that change their realities is where I thrive. My career history shows the journey of a focused brand awareness, productivity, and efficiency.
Overview
23
23
years of professional experience
Work History
Global Clinical Services Manager
RxSight, East Coast and Canada
09.2023 - Current
- Responsible for Centers of Excellence launch
- Responsible for all corporate accounts on the east coast and Canada
- Foster positive work environment that encouraged, collaboration, creativity, and continuous improvements
- Defined clients needs and business requirements to meet and exceed expectations
- Monitored participants activities throughout training programs
- Created training procedure manuals, guides, and course material
- Led small group and individual training session based on organizations needs
- Host round tables for OD network (Canada and east coast).
RxSight Sr. Account Manager
09.2021 - 09.2023
- Launch of Light Adjustable Lens across the US, now focus on Georgia, serve as point person to facilitate and influence relationships with cross level personnel throughout all strategic account’s organizations, to ensure effective account management, customer service, utilizing analytical and consultative skills to understand key Strategic Account objectives
- This includes sales volume quota, customer defined metrics, category management initiatives, promotional programs coordination, productivity and ROI Key Strength includes
- Motivational leadership
- Strategic Sales Tactics
- Negotiation
- Project/Task Management
- Goal Driven
- Relationship Building and Management
- Flow Implementation
Affairs Training Specialist III
RxSight Clinical
02.2020 - 09.2021
- Responsible for providing world class training and support for physicians and support staff on the use and integration of RxSight products and technology
- I provided live case support in clinics and surgery
- Reviewed post op visits and patient follow - ups and supporting clinical data collection for completeness and compliance with GPC
- I provided high level support to customer sites, fostering full integration of RxSight products and device related clinical into their clinical practice
- Focused Skills
- Ensured staff supporting physicians are fully educated and trained on RxSight Technology
- Oversee and manage Customer Introduction, onboarding and ongoing training/educational activities to ensure full operational compliance with current SOPs as directed
- Assist with customer complaints - handling and management
- Host OJT of new RxSight employees
- Assist and or lead troubleshooting efforts
- Analyzed trends within my region
- Signed off new RxSight Clinical Trainers
- Developed Clinical Flow Process for new sites
Lead Corneal Assistant/ Clinic Manager
Georgia Eye Partners
07.2009 - 02.2020
- Proper staffing of each clinic location (5 total)
- Conducted 90 day and annual reviews
- Created clinical protocols and clinic manual
- Extensive knowledge of MIPS, IRIS Registry, Medicare and HIPAA requirements and guidelines
- Onboarding new hires and creating goals
- Discussed career path
- Recruited for all clinical needs
- Assisted surgery center with recruiting surgical techs and RNs, & CRNA’s
- Abreast with OSHA requirements and guidelines
- Developed skill assessment guideline
- Conducted skill assessment test
- Responsible for accurate employee tracking log
- Assisted HR director with terminations
- Maintained current and accurate clinical equipment log for end of year inventory conducted by CFO
- Conducted goals with Physicians and Leads
- Encourage continuing education and facilitated study groups
- Develop ways to improve clinical flow and efficiency
- Collaborated with Lead Assistants and clinical staff to improve office morale
- ICL Calculations
- IOL Calculations
- Extensive refraction and clinic work - ups
- Responsible for efficient Cross - linking clinic
- Educated leads, RCM, Billing, and Surgeons on Patient Service Programs
- Extensive coding, billing, and use of appropriate modifiers for clinical visits, surgeries, and Patient Assistant programs for medications
- Extensive knowledge on how to navigate through Prior Authorization process
- Extensive knowledge regarding CMS policies and processes with expertise in Medicare (Part B and D)
Ophthalmic Technician
Ross Eyecare Group, Butterwick Robert D OD
Atlanta, GA
09.2005 - 06.2009
Thought Leader
Joel Knight
, MD
01.2002 - 08.2005
Clinic Manager, Lead tech, Assistant
Dr. Knight
Biloxi, MS
- Responsible for daily operations of the clinic
- Surgery schedule and patient work ups.
Education
week course -
Southern New Hampshire University
12.2024
Women in Leadership Certification -
Emory University
07.2024
High School Diploma - general
Biloxi High School
Affiliations
Toastmasters - Vice President (2014 -2015) Current member 2015 - present
TOA (Technician Ophthalmic Association. Nonprofit) - Founder. (2012 - present) to help build and motivate Ophthalmic Technicians in the community
Living Waters for Girls (2013 - present) - Active current member. Mission statement is to assist girls and young woman of violence, human sex trafficking and exploitation with safe space to heal from traumatic life events and pursue educational endeavors and acquired skills to become more productive citizens in society. I teach, train, coach, and encourage young women to set goals and reach them. I assist with job placement which includes reaching out to different Ophthalmologist and Optometrist in the community with the help of Dr. Nancy Barr and Lisa Williams
Prevent Blindness - (2018 - present) Active member. Mission is to focus on delivering services to some of the state's poorest and most valuable residents. PBGA provides no-cost eye exams and corrective glasses for people of all ages.
The Maxwell Team - This a global international certification program to help maximize strategies for success/team networking and building, powering abundant mindset, helping others reach their purpose, vision and goals.
Member of Forbes - How to become a remarkably effective leader.
Prevent Blindness of Georgia - Board member
National Sales Excellence Account Manager of the year (2022)
Eye Inspire 2021 Award
Featured in numerous Articles
First named Account Manager in the company
Timeline
Global Clinical Services Manager
RxSight, East Coast and Canada
09.2023 - Current
RxSight Sr. Account Manager
09.2021 - 09.2023
Affairs Training Specialist III
RxSight Clinical
02.2020 - 09.2021
Lead Corneal Assistant/ Clinic Manager
Georgia Eye Partners
07.2009 - 02.2020
Ophthalmic Technician
Ross Eyecare Group, Butterwick Robert D OD
09.2005 - 06.2009
Thought Leader
Joel Knight
01.2002 - 08.2005
Clinic Manager, Lead tech, Assistant
Dr. Knight
week course -
Southern New Hampshire University
Women in Leadership Certification -
Emory University
High School Diploma - general
Biloxi High School