Lakisha Ramsey
Camby,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
8
8
years of professional experience
Work History
Insurance Administration
United Health Group
11.2018 - Current
- Manage a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Document and detail calls and complaints using call center's CRM database.
- Exceed first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Collaborate with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Participates in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Claims Processor
GEICO, Government Employees Insurance
10.2017 - 11.2018
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Unit Patient Care Technician
I U West Hospital
01.2016 - 10.2017
- Contributed to team collaboration by effectively communicating with nurses, doctors, and other healthcare professionals regarding patient needs.
- Assisted nursing staff with daily tasks for efficient workflow and quality patient care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for patients by providing personal assistance and ambulation.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.2003
Skills
- Insurance Administration
- Hippa trained
- Plan administration
- Customer service
- Problem solving
- Self motivated
- Microsoft applications, teams, excel, power point, outlook and word document
- Team player
Timeline
Insurance Administration
United Health Group
11.2018 - Current
Claims Processor
GEICO, Government Employees Insurance
10.2017 - 11.2018
Unit Patient Care Technician
I U West Hospital
01.2016 - 10.2017
High School Diploma -
Benton Harbor High School