Lakisha Smith
Houston
Summary
Dynamic leader with a proven track record at Radiology Partners. Adept in strategic planning and operations management. Successfully excelled in employee recruitment and fostering customer relationships, resulting in significant growth for the organization. Skilled in marketing and client management. Effectively managed a diverse team, enhancing operational efficiency and profitability. Transformational leadership style and customer-focused approach consistently achieved remarkable organizational objectives. Results-driven and conscientious problem-solver with strong analytical abilities and a solid work ethic. Possesses deep expertise in strategic planning, financial management, and client relationship development. Ability to navigate complex business environments, drive growth, and maintain order. Actively seeking the role of Partner to bring comprehensive understanding of business operations and strategic initiatives to a new organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Practice Director
Radiology Partners
01.2024 - Current
- Developed advanced problem-solving and critical thinking skills to resolve complex business issues
- Provided strategic counsel based on extensive knowledge of industry practices.
- Effectively directed multiple initiatives in parallel under strict time constraints.
- Developed and implemented strategic plans for client acquisition and growth
- Directed operations for a multi-state team comprising 60 radiologists, techs and essential staff.
- Maintained scheduling, personnel records, supported onboarding and recruiting of radiology staff
- Implemented efficient qgenda scheduling strategies while overseeing payroll maintenance for healthcare professionals.
Regional Director of Operations
Vera Whole Health
09.2018 - 12.2023
- Analyzed data to uncover operational enhancement opportunities.
- Generated financial reports for stakeholders.
- Managed routine operations for prompt completion of projects.
- Sustained Value Based Care model in five care centers across the market.
Associate Director of Operations
Townsend Addiction Recovery
01.2012 - 07.2017
- Established and interpreted policies and procedures that aligned with practice vision, ensuring functionality of operations and sustainable growth
- Selected Contributions: Implemented Primary Care Redesign through Primary Care Transformation
- Financial and Expense Management; Key metric reporting, financial dashboards; Purchase oversight, Budgeting
- Marketing initiatives and contributed to local wellness programs to promote facility
- Managed recruiting and staffing initiatives in collaboration with Human resources and recruiting
- Developed and implemented continuous improvements; maintained Medicare/ CMS compliance standards and achieved PCMH process goals and tier III certification
- Fostered a customer-focused environment and promoted effective communication across all levels; responded to and resolved issues in a timely manner
- Leadership - transformational leadership qualities with Medical Directors' and physician dyad partners
- Increased provider presence from 15 to 68 providers within 3 years
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Responsible for provider contracting and maintaining positive working relationships with all participating providers and payers
- HCC and Risk Adjustment training for providers
- Constant communication with payer representatives and help with members transitioning
- Helping new markets by working with payers in targeting groups, reaching out to the providers, setting up provider meetings and ongoing training to all new hires, providers, and provider consultants
- Serving as a liaison between the provider, payer, and internal departments to address and resolve issues timely
- Direct day-to-day administrative and operational functions for 3 full time multi-site clinics, providing guidance and leadership to over 60 employees across more than 4 departments
- Successfully launched 3 additional clinics in a new market and participated in onboarding an additional 72 FTEs to grow our current base
- Provided senior operational leadership guidance and responsibility for a large outpatient rehab facility with a P& L more than $ 25 million, 51 providers, mid-level clinicians, 6 practice managers
Implementation Project Manager
Kaiser Permanente
12.2006 - 01.2012
- Executed comprehensive strategies for provider retention and evaluation.
- Directed the entire EMR training and implementation process for upwards of 30 teams.
- Decreased provider attrition from the recruitment process by outsourcing credentialing tasks.
- Led projects within newly established PMO, reducing yearly cost overruns by $35 million.
- Maintained compliance with revenue cycle company protocols.
- Implemented operational protocols for collections activities and customer service.
Education
Master's - Healthcare Administration
Tulane University
New Orleans, LAAssociate's degree - Business Management
Delgado Community College
New Orleans, LABachelor's - Business Administration- Healthcare Management
University of New Orleans
New Orleans, LATechnical Diploma - Diversity & Inclusion Certification
Pennsylvania State University
02.2020
Skills
- Employee Recruitment and Hiring
- Strategic planning
- Operations management
- Customer relationship building
- Marketing
- Client relationship management
Certification
- Certified Project Manager, PMP, New Orleans, LA
- Certified Green Belt from IASSC, New Orleans, LA
Timeline
Regional Practice Director
Radiology Partners
01.2024 - Current
Regional Director of Operations
Vera Whole Health
09.2018 - 12.2023
Associate Director of Operations
Townsend Addiction Recovery
01.2012 - 07.2017
Implementation Project Manager
Kaiser Permanente
12.2006 - 01.2012
Technical Diploma - Diversity & Inclusion Certification
Pennsylvania State University
Master's - Healthcare Administration
Tulane University
Associate's degree - Business Management
Delgado Community College
Bachelor's - Business Administration- Healthcare Management
University of New Orleans
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