Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lakisha Smith

Aubrey

Summary


Professional leader with strong expertise in managing and optimizing practice operations. Demonstrated ability to drive strategic initiatives and deliver impactful results. Proven track record in fostering team collaboration and adapting to evolving business needs. Equipped with skills in project management, financial oversight, and client relations. Highly reliable and focused on achieving organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Radiologic Practice Director

Radiology Partners
01.2024 - Current
  • Directed clinical operations for 60+ radiologists and staff across four major healthcare systems, ensuring efficiency and consistency in patient services.
  • Designed and maintained advanced qGenda scheduling templates and executed end-to-end payroll administration.
  • Led recruitment, onboarding, and performance tracking of radiology providers to support regional growth.
  • Built KPI dashboards and implemented process improvements aligned with strategic organizational goals.
  • Managed ten (10) client relationship accounts, oversaw five (5) mergers & acquisitions, grew the Texas market by 15 % within nine months and provide continuous customer success support to local clients.

Regional Operations Manager/Managing Director

Vera Whole Health
09.2018 - 12.2023
  • Managed five care centers under a value-based care model, with several sub-specialities, Oversight for 66 FTE, APP,& providers. Increasing operational efficiency and patient outcomes.
  • Developed financial reports and conducted operational analyses to support decision-making. Managed a P & L of 3 million.
  • Provider recruitment, and increased provider retention by 40 %.
  • Directed implementation of strategic workflows and readiness assessments for new program launches.
  • Oversaw multi-disciplinary teams and executed care coordination strategies across multiple clinics.

Implementation Mgr/Interim Director of Operations

JenCare Senior Medical Center
04.2015 - 07.2019
  • Successfully led diverse teams to complete complex implementations on time and within budget.
  • Managed multiple simultaneous implementations with minimal supervision, showcasing strong organizational skills. Led 7 successful clinic launches and 3 market expansion projects.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with solutions.
  • Negotiated contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards.
  • Implemented continuous improvement initiatives that enhanced efficiency across stages of the implementation process.
  • Oversaw 155+ staff across 4 markets; implemented a comprehensive change management program improving NPS and collaboration.
  • Led clinic buildouts, new provider onboarding, and acquisition integrations across multiple markets.
  • Managed full P&L, budget planning, SOP development, and Medicare compliance audits.
  • Improved operational efficiency and training via standardized workflows and team mentoring.


Education

Master of Science - Healthcare Administration

Tulane University
New Orleans, LA

Bachelor of Arts - Healthcare Management

University of New Orleans
New Orleans, LA

Skills

  • Clinical Operations Management
  • ASC, Urgent Care, Cardiology, Pediatrics and Family Practice Oversight
  • Strategic Workflow Execution
  • KPI Dashboard Development
  • Multi-Site Leadership
  • Patient Flow Optimization
  • EHR Systems (AthenaHealth, EPIC, Cerner, Medtron, ECW
  • CRM & Scheduling Platforms (qGenda)
  • Practice Integration & Expansion
  • Financial & Budget Oversight

Certification

  • PMP Certification
  • Certified Risk Adjusting Medical Coder


Timeline

Radiologic Practice Director

Radiology Partners
01.2024 - Current

Regional Operations Manager/Managing Director

Vera Whole Health
09.2018 - 12.2023

Implementation Mgr/Interim Director of Operations

JenCare Senior Medical Center
04.2015 - 07.2019

Master of Science - Healthcare Administration

Tulane University

Bachelor of Arts - Healthcare Management

University of New Orleans

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