Lakisha Smith
Houston
Summary
Directed healthcare operations with over 15 years of experience in managing diverse teams and enhancing patient care delivery across multiple medical specialties.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Practice Director
Radiology Partners
01.2024 - Current
- Directed clinical operations for a team of 60+ radiologists and staff across four major healthcare systems to optimize patient service delivery. Developed and maintained advanced scheduling templates while overseeing comprehensive payroll administration. Led recruitment and onboarding initiatives for radiology providers, enhancing performance tracking to support regional expansion. Established KPI dashboards and implemented strategic process improvements to align with organizational objectives. Managed ten client accounts and oversaw five mergers and acquisitions, achieving a 15% growth in the Texas market within nine months.
- Launched tele-radiology division in Texas and oversaw the clinical operations team , schedulers and patient advocates.
Regional Director of Operations
Vera Whole Health
09.2018 - 12.2023
- Directed five care centers within a value-based care framework, specializing in women's health, primary care, cardiology, and ambulatory surgical centers. Oversaw 96 full-time employees and providers, driving improvements in operational efficiency and patient outcomes. Led the development of financial reports and operational analyses to inform strategic decision-making. Responsible for the tele- health provider team and launching our virtual care digital platform.
Director of Operations
JenCare Senior Medical Center
04.2015 - 07.2018
- Directed diverse teams to achieve timely and budget-compliant project implementations. Managed multiple concurrent projects with minimal supervision, showcasing exceptional organizational skills. Led 7 successful clinic launches and 3 market expansion initiatives. Delivered project updates to senior leadership, highlighting key successes and addressing challenges with actionable solutions. Negotiated favorable contract terms with vendors to secure competitive pricing while maintaining high service delivery standards. Championed continuous improvement initiatives that increased efficiency across all implementation stages. Oversaw a workforce of 155+ across 4 markets, implementing a comprehensive change management program that improved collaboration and net promoter scores. Directed clinic buildouts, new provider onboarding, and acquisition integrations across multiple markets. Managed full P&L budget planning, SOP development, and Medicare compliance audits. Improved operational efficiency and training through the establishment of standardized workflows and team mentoring.
Associate Director of Operations
Audubon Fertility
09.2006 - 03.2015
- Directed operational leadership for three multisite fertility clinics, overseeing daily functions and long-term strategic planning. Managed a diverse workforce of 96 employees, including physicians and support staff, while partnering with clinical leadership for recruitment and onboarding. Drove full P&L ownership of $15 million, achieving revenue growth and reducing operational expenses through strategic cost containment. Oversaw new site launches, enhancing regional access to care and scaling patient volume significantly. Championed KPI-driven performance management systems to elevate patient satisfaction and clinical efficiency. Cultivated a strong leadership pipeline through targeted hiring and training initiatives, resulting in increased employee engagement and retention.
Education
Master of Science - Healthcare Administration
Tulane University
New Orleans, LA, USABachelor of Arts - Healthcare Management
University of New Orleans
New Orleans, LA, USASkills
- Directed clinical operations management initiatives to enhance patient care and operational efficiency
- Oversaw urgent care operations in cardiology, pediatrics, and family practice to optimize patient outcomes Led interdisciplinary teams to ensure high-quality care standards Developed strategies for efficient management of clinical services
- Implemented streamlined workflows to support project objectives and team collaboration
- Designed and implemented KPI dashboards to facilitate data-driven decision-making
- Oversaw leadership initiatives across multiple locations to drive team performance
- Implemented strategies for patient flow optimization to improve service delivery
- Oversaw implementation of ehr systems including athenahealth, epic, cerner, medtron, and ecw Coordinated training initiatives to enhance user proficiency in ehr software Facilitated cross-departmental collaboration to optimize ehr system usage
- Oversaw implementation of CRM and scheduling platforms to optimize workflow Managed scheduling initiatives to improve resource allocation Collaborated with teams to enhance operational effectiveness using QGenda
- Developed and implemented practices for integration and expansion to support organizational growth
- Oversight of telehealth and virtual health teams and services
Certification
- PMP Certification
- Certified Risk Adjusting Medical Coder
Accomplishments
- Dean's List
Timeline
Practice Director
Radiology Partners
01.2024 - Current
Regional Director of Operations
Vera Whole Health
09.2018 - 12.2023
Director of Operations
JenCare Senior Medical Center
04.2015 - 07.2018
Associate Director of Operations
Audubon Fertility
09.2006 - 03.2015
Bachelor of Arts - Healthcare Management
University of New Orleans
Master of Science - Healthcare Administration
Tulane University