Lakisha Spivey
Fort Worth,TX
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
CDL Mobile Phlebotomist Supervisor
Carter BloodCare
Bedford, TX
06.2006 - Current
- Commercial Drivers License
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supervise, mentor, trained staff members in successful strategies to meet operational needs for 16years.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly to promote great customer service.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Used personal protective equipment correctly to protect myself, coworkers and donors.
- Established while maintain positive working relationships with donors, staff, management, personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles.(Apheresis trained)
- Monitored donors for reactions for verified sample quality.
- Answer questions and concerns to educate donors on collection process and procedures for optimize donation.
- Review donation records for accuracy and completeness.
- Health history screening to gather information for blood donation.
- Organize daily work based on collection and staffing needs.
- Acted as team leader in group projects, delegating tasks and providing feedback(Work Smart) on new standard set up.
- Worked effectively in fast-paced environments
Event Planner
Dexter Child Events
Fort Worth, TX
01.2019 - Current
- Coordinated with participating vendors during event planning
- Performed event coordination for larger parties and gatherings
- Hired, trained and supervised volunteers and support staff required for events
- Coordinated florists, photographers, and musicians for events
- Established working relationships with clients by organizing various events for 6 years
Customer Service Coordinator
TJX Companies
Hurst, TX
06.2009 - 06.2011
- Set up new sales displays each week with fresh merchandise
- Processed customer orders and accurately handled payment transactions
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
- Processed refunds and exchanges in accordance with company policy
- Worked with floor team and managers to meet wide range of customer needs
- Developed and managed relationships with customers to increase customer loyalty
- Worked for TJMaxx company for 13 years
Cashier Team Lead
TJX Companies
Arlington, TX
01.2000 - 01.2008
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Maintained stock to meet expected customer demand
- Lead cashiers and associates in providing thoughtful customer service
- Monitored areas for security issues and safety hazards
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions for over 8 years
- Educated employees on register use, merchandising, and customer service
- Assisted customers by answering questions and fulfilling requests
Education
Certification - Medical Assisting
Arlington Medical Institute
Arlington, TX01.2006
High School Diploma -
Polytechnic High School
Fort Worth, TX06.2000
Skills
- Food Event, Catering Transportation
- OSHA Regulations
- HIPAA
- Donor Screening, Venipuncture
- Commercial Driver License
- Computer, Data Entry
- Travel, Event Coordination and Staffing
- Event Planning and Assistance
- Medical Office Administration
- Specimen Collection
- Health Education, PR Certified(Health care)
- Leadership, Supervisory, Management
Additional Information
Church/Community
Executive Board
Hospitality Committee Leader
Community Outreach Committee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The difference between who you are and who you want to be is what you do.
Unknown
Timeline
Event Planner
Dexter Child Events
01.2019 - Current
Customer Service Coordinator
TJX Companies
06.2009 - 06.2011
CDL Mobile Phlebotomist Supervisor
Carter BloodCare
06.2006 - Current
Cashier Team Lead
TJX Companies
01.2000 - 01.2008
Certification - Medical Assisting
Arlington Medical Institute
High School Diploma -
Polytechnic High School
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