Work Preference
Summary
Overview
Work History
Education
Skills
Certifications
Citizenship
Timeline
Generic
Open To Work

LaKisha Staten

Upper Darby,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Executive Office AdministratorFamily Support PartnerBilling SpecialistBilling SpecialistRecovery Specialist II

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Upper Darby, PA, USPhiladelphia, PA
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Summary

Professional with strong background in office administration, skilled in managing executive schedules, coordinating meetings, and maintaining organized workflows. Known for fostering team collaboration and delivering consistent results, adaptable to evolving business needs. Expertise in communication, problem-solving, and multitasking. Respected for reliability, efficiency, and proactive approach to overcoming challenges.

Overview

13
13
years of professional experience

Work History

Executive Office Administrator

The Andre Norman Academy
06.2025 - Current
  • Coordinated executive schedules, optimizing time management and enhancing productivity across multiple departments.
  • Managed communication between executives and stakeholders, ensuring timely information flow and resolution of issues.
  • Developed and implemented office procedures, streamlining operations and improving overall efficiency in administrative tasks.
  • Supervised administrative staff, providing mentorship and training to enhance team performance and collaboration.
  • Maintained confidential records, adhering to compliance standards while managing sensitive information effectively.
  • Assisted in strategic planning initiatives, contributing insights that supported long-term organizational objectives.
  • Increased efficiency by automating routine tasks using technology tools such as spreadsheets and database management software.

Family Support Partner

Bethanna
04.2024 - Current
  • Children’s Mobile Crisis Support
  • Initiating and maintaining regular contact/support with youth/families
  • Daily communication with Intervention Specialist, Supervisor and Director on needs of youth and family
  • Coordinating family services, establishing and implementing the goals of youth treatment plans, Guiding family members, and helping people access community resources

Billing Specialist

BHRCMS
01.2022 - 07.2024
  • Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
  • Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
  • Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
  • Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
  • Performed regular audits of billing records to ensure accuracy and completeness of financial data
  • Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions
  • Provided training and guidance to new team members on billing processes and systems

Billing Specialist

Serv
01.2021 - 01.2022
  • Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
  • Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
  • Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
  • Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
  • Performed regular audits of billing records to ensure accuracy and completeness of financial data
  • Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions
  • Provided training and guidance to new team members on billing processes and systems

Recovery Specialist II

Holcomb Behavioral Health
11.2019 - 08.2021
  • Provide services as defined by the program description, best practice standards and in full compliance with licensure standards and Recovery Model Principles.
  • Provide assistance to the program coordinator as well as providing assistance/education in areas of medications, budgeting, self-care and supportive counseling to the program residents.
  • Provide services as dictated by client and program needs.

Committees

Environment of Care
07.2018 - 01.2021

Clinical Support Specialist Coordinator

Holcomb Behavioral Health Systems
05.2018 - 01.2021
  • Knowledge of NJMHAPPS and NJMMIS portals
  • Knowledge Evolv, NaviNet, Promise, MBH, CBH, CCBH
  • 5 + years experience researching and monitoring NJ authorization usage, depletion, and expiration.
  • 5 + years entering IME approved NJ authorization Bands into EMR Evolv in a timely manner.
  • 5+ Years of behavioral health billing.
  • Maintain accurate records of billable services provided and submit records in a timely manner as dictated by the program.
  • Ability to establish and maintain effective working relationships with clients, their families, payers, community support service representatives and agencies.
  • Ability to organize and prioritize various work assignments.
  • Ability to maintain effective and efficient communication with the Director of Clinical Support Services and all Program Coordinators.
  • Support of Clinical needs for programs Residential, Family Based, BHRS aka IBHS, Outpatient.
  • Ability to oversee and effectively coordinate all CSS staff functions to meet with the standards set by the Director of Clinical Support Services.
  • Performs quality assurance internal audits of records.

Therapeutic Support Specialist

Marakey aka NHS
09.2017 - 05.2018
  • Provided behavioral interventions and crisis management for a child/ adolescent with a mental health diagnosis
  • Collaborated with treatment team to provide input and feedback that contributes to the development of the child's treatment plan
  • Monitored children's behaviors by documentation and redirecting challenging behaviors

Administrative Assistant / Clinical Support Staff

Holcomb Behavioral Health Systems
05.2016 - 05.2018
  • Knowledge of NJMHAPPS and NJMMIS portals
  • Knowledge Evolv, NaviNet, Promise, MBH, CBH, CCBH
  • 5 + years experience researching and monitoring NJ authorization usage, depletion, and expiration.
  • 5 + years entering IME approved NJ authorization Bands into EMR Evolv in a timely manner.
  • 5+ Years of behavioral health billing.
  • Maintain accurate records of billable services provided and submit records in a timely manner as dictated by the program.
  • Ability to establish and maintain effective working relationships with clients, their families, payers, community support service representatives and agencies.
  • Ability to organize and prioritize various work assignments.
  • Ability to maintain effective and efficient communication with the Director of Clinical Support Services and all Program Coordinators.
  • Support of Clinical needs for programs Residential, Family Based, BHRS aka IBHS, Outpatient.
  • Ability to oversee and effectively coordinate all CSS staff functions to meet with the standards set by the Director of Clinical Support Services.
  • Performs quality assurance internal audits of records.

Teacher Assistant

Rock the Boat Daycare
12.2012 - 01.2014
  • Assisting Lead Teacher in a variety of functions, including observing, supervising, and disciplining children, organizational duties, and optimizing the learning and play environment
  • Provided a safe and nurturing environment for social and academic growth
  • Assisted for teachers working with children, disabled or otherwise, to improve both their academic and social skills.

Loan Consultant

PHEAA
01.2013 - 08.2013
  • Continued commitment to a work environment in which all individuals are treated with respect and dignity.
  • Contributed directly to the success and share in the commitment to ease the financial burden of higher education for students, families, and taxpayers.
  • Experienced in Microsoft Word and Excel.
  • Leadership abilities and responsibility were active in my skills.
  • Every day there was customer focus and negotiation.

Education

Organizational Psychology

Albright College
01.2018

Applied Psychology

Delaware County Community College
05.2016

Medical Assistant - Medical Technology

Pennsylvania Institute of Technology
Media, PA
02.2009

Skills

  • Operational management
  • Skilled in Microsoft Office tools
  • Effective case management strategies
  • Candidate sourcing
  • Operational oversight
  • Administrative coordination
  • Document organization
  • High-level administrative coordination
  • Financial monitoring
  • Efficient time management
  • Leadership and supervision
  • File organization

Certifications

Heartsaver First Aid CPR AED

ACRE 

Citizenship

Authorized to work in the US for any employer

Timeline

Executive Office Administrator

The Andre Norman Academy
06.2025 - Current

Family Support Partner

Bethanna
04.2024 - Current

Billing Specialist

BHRCMS
01.2022 - 07.2024

Billing Specialist

Serv
01.2021 - 01.2022

Recovery Specialist II

Holcomb Behavioral Health
11.2019 - 08.2021

Committees

Environment of Care
07.2018 - 01.2021

Clinical Support Specialist Coordinator

Holcomb Behavioral Health Systems
05.2018 - 01.2021

Therapeutic Support Specialist

Marakey aka NHS
09.2017 - 05.2018

Administrative Assistant / Clinical Support Staff

Holcomb Behavioral Health Systems
05.2016 - 05.2018

Loan Consultant

PHEAA
01.2013 - 08.2013

Teacher Assistant

Rock the Boat Daycare
12.2012 - 01.2014

Applied Psychology

Delaware County Community College

Organizational Psychology

Albright College

Medical Assistant - Medical Technology

Pennsylvania Institute of Technology

Similar Profiles

CREATE PROFILE
LaKisha Staten