Lakisha Thomas
Gainesville,FL
Summary
Experienced healthcare manager with over 15 years of expertise in operational oversight, staff management, and patient service excellence within diverse clinical settings. Proven ability to streamline operations, build strong relationships with physicians and staff, and improve performance through effective leadership. Adept at managing budgets, resolving patient issues, and ensuring the efficient utilization of resources.
Overview
22
22
years of professional experience
Work History
Practice Manager III – Pediatrics CMS
UF Health Physicians
08.2023 - Current
- Oversee daily clinic operations, including clinic maintenance, security, and opening/closing procedures
- Assess clinic needs regarding staffing, supplies, clinician scheduling, and patient-related issues
- Resolve patient complaints and clinic issues, and identify opportunities for improved resource utilization
- Collaborate with administration to develop and manage the clinic budget
ACU Manager II – Shands ENT Head & Neck Surgery
UF Health Physicians
09.2022 - 08.2023
- Managed daily operational duties such as staffing, ordering supplies, and clinic maintenance
- Handled patient complaints and clinic issues, identifying areas for operational improvement
- Worked with administration to establish and monitor clinic budgets
ACU Manager II – Pediatric PCP Magnolia Parke
UF Health Physicians
11.2019 - 09.2022
- Oversaw clinic operations, including staffing, clinician scheduling, and patient service issues
- Collaborated with administration on budget development and resource utilization improvements
- Addressed and resolved patient complaints and clinic operational concerns
Practice Supervisor II – Neurology
UF Health Physicians
12.2017 - 11.2019
- Supervised daily operations of clerical and nursing staff, ensuring efficient clinic performance
- Resolved patient and provider issues, clinic maintenance, and security concerns
- Acted as EPIC super user, managing clinician schedules and system access
Access Center Supervisor – PEDS 1329
UF Health Physicians
02.2017 - 12.2017
- Supervised 13 Patient Access Center agents, ensuring optimal performance and protocol adherence
- Provided coverage across multiple PODS and contributed to quality assurance through call auditing
- Evaluated staff performance and managed overtime and budget-related issues
Access Center Supervisor – PCP
UF Health Physicians
07.2014 - 02.2017
- Supervised 21 Patient Access Center agents, managing training, evaluations, and ongoing performance
- Communicated effectively with clinic staff to ensure patient needs were met
- Managed budgetary concerns, including staffing needs and overtime costs
Access Center Coordinator – Float
UF Health Physicians
04.2011 - 07.2014
- Managed intake triage of patient calls and scheduling according to established protocols
- Provided supervision in the absence of formal supervisors and assisted in agent training and mentoring
Financial Counselor
UF Health Physicians / Shands Hospital
02.2003 - 04.2011
- Utilized insurance eligibility tools to verify patient benefits and coverage
- Managed billing processes using IDX and obtained necessary pre-certifications for services
- Collected patient payments and maximized bad debt recovery
Education
Bachelor of Science - Health Administration
University of Phoenix
12.2009
Skills
- Management
- Communication
- Leadership
- Staff Management
- Schedule Management
Timeline
Practice Manager III – Pediatrics CMS
UF Health Physicians
08.2023 - Current
ACU Manager II – Shands ENT Head & Neck Surgery
UF Health Physicians
09.2022 - 08.2023
ACU Manager II – Pediatric PCP Magnolia Parke
UF Health Physicians
11.2019 - 09.2022
Practice Supervisor II – Neurology
UF Health Physicians
12.2017 - 11.2019
Access Center Supervisor – PEDS 1329
UF Health Physicians
02.2017 - 12.2017
Access Center Supervisor – PCP
UF Health Physicians
07.2014 - 02.2017
Access Center Coordinator – Float
UF Health Physicians
04.2011 - 07.2014
Financial Counselor
UF Health Physicians / Shands Hospital
02.2003 - 04.2011
Bachelor of Science - Health Administration
University of Phoenix
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