Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
CustomerServiceRepresentative

Lakisha Thomas

Sumter,SC

Summary

Safety-focused professional with 14 years of experience in security and safety management, seeking role as Safety Director. Proven track record in leading safety teams, conducting investigations, and collaborating with emergency agencies to enhance safety protocols. Skilled in staff recruitment, training, and compliance with safety certifications, ensuring comprehensive safety oversight and hazard mitigation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever
Sumter, South Carolina
05.2025 - 08.2025
  • Answered incoming Bank of America customer calls, improving account access and online banking support.
  • Resolved account issues, enhancing customer satisfaction and service efficiency.
  • Facilitated mobile banking access to increase user engagement and convenience.
  • Monitored customer feedback trends to pinpoint service gaps, implementing solutions that strengthened client loyalty.
  • Provided exceptional customer service, addressing inquiries swiftly and elevating customer satisfaction through effective communication.

Director of Security

HELP USA
Bronx, New York
12.2018 - 03.2025
  • Managed security staff certifications, maintaining accurate records of annual training and certifications in first aid and CPR.
  • Served as On-Call Administrator, effectively responding to emergencies and adapting to flexible work hours, including weekends and nights.
  • Oversaw security personnel management, including recruitment, hiring, orientation, and determining optimal staffing levels for effective facility operations.
  • Coordinated with local emergency services and community boards to ensure compliance with safety protocols and address potential safety hazards.
  • Administered bi-weekly payroll processes for 33 security staff members using ADP, managing vacation, sick time, and personal leave requests.

Director of Security

Homes for the Homeless
Bronx, New York
03.2016 - 06.2018
  • Supervised security staff, ensuring compliance with certification requirements and maintaining up-to-date records of annual training and first aid/CPR certifications.
  • Conducted incident investigations, assessed severity, and reported findings to ensure appropriate resolution and response.
  • Managed scheduling, leave requests, and payroll for 25 security personnel, addressing staffing issues and facilitating recruitment to fill department vacancies.

Residential Services Manager

Volunteers of America
Bronx, New York
01.2014 - 03.2016
  • Coordinated and trained security personnel, Front Desk Monitors, and Shift Supervisors, ensuring effective assignment to both fixed and patrolling areas while maintaining continuous coverage at the front desk.
  • Managed rent collection processes, supervised the maintenance of rental records, and provided legal follow-up for tenants in arrears, while overseeing lease agreement coordination.
  • Ensured operational efficiency by inspecting the facility for hazardous conditions, managing daily office functions, and overseeing the comprehensive flow of documents, including invoices and contracts, utilizing purchase ordering software for supply and equipment procurement.

Administrative Supervisor

Parkchester South Condominiums
Bronx, NY
11.2007 - 09.2011
  • Coordinated with the Director of Operations and Human Resources on employee absences, injuries, and turnover while verifying payroll and managing approvals for sick leave.
  • Generated and managed maintenance work orders through ServWork, ensuring timely completion and closure.
  • Responded to tenant and unit owner inquiries efficiently through email, telephone, and written communication while maintaining confidential personnel records.

Education

Some College (No Degree) - Social Work

College of New Rochelle
New Rochelle, NY

Skills

  • Customer relationship management
  • Account resolution
  • Mobile banking support
  • Technical troubleshooting
  • Incident management
  • Safety compliance
  • Payroll administration

Certification

  • First Aid & CPR
  • NYS Notary

References

References available upon request.

Timeline

Customer Service Representative

Foundever
05.2025 - 08.2025

Director of Security

HELP USA
12.2018 - 03.2025

Director of Security

Homes for the Homeless
03.2016 - 06.2018

Residential Services Manager

Volunteers of America
01.2014 - 03.2016

Administrative Supervisor

Parkchester South Condominiums
11.2007 - 09.2011

Some College (No Degree) - Social Work

College of New Rochelle

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