Lakisha Torian
Hopkinsville,KY
Summary
Polite and attentive Support specialist offering excellent customer service, organization and time management skills. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Specialist
Kentucky Transportation Cabinet
Hopkinsville, KY
04.2024 - Current
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Cashier Assistant
Burkes Outlet Bealls
Hopkinsville, KY
10.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Swept and mopped front end during shifts to maintain professional appearance.
- Backed up cashiers ringing up large number of customers by bagging products.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Maintained work area and kept cash drawer organized.
Customer Service Associate
TeleTech
, KY
08.2018 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products, and services information.
- Made outbound calls to obtain account information.
Retail Assistant
Dollar General
Hopkinsville, KY
04.2017 - 02.2018
- Supervised bank deposits and security procedures to support store opening and closing.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Opened and closed store in absence of senior managers.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Set up visually appealing promotional displays.
Hopkinsville Community College
Ready to work
Hopkinsville, KY
11.2013 - 05.2017
- Maintained students' attendance records, grades and reports in strict confidence.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Dispersed incoming mail to correct recipients throughout office.
Education
Associate of Arts -
Hopkinsville Community College
Hopkinsville, KY05.2017
High School Diploma -
Christian County High School
Hopkinsville, KY05.2010
Skills
- Productivity standards
- Cash handling
- Financial records management
- Fitting room maintenance
- Customer Service
- Data Entry
- Clerical Support
- Information Confidentiality
- Organizing and Categorizing
- Excel Spreadsheets
- Appointment Scheduling
- Microsoft Office
- Mail Sorting and Distribution
- Google Drive
- Creative Thinking
- Problem-Solving
- Problem Solving
- Documentation Management
- Teamwork and Collaboration
- Organizational Skills
- Idea Development and Brainstorming
- Excellent Communication
- Workflow Optimization
- Issue Research
- Experience in leadership
- Time Management
- Multitasking and Prioritization
- Self-Motivated
SALVATION ARMY
- VOLUNTEER WORK
ANIMAL SHELTER
- VOLUNTEER WORK
MICAH MISSION
- VOLUNTEER WORK
AARON MCNEIL
- VOLUNTEER WORK
PUBLIC ADVOCACY
- VOLUNTEER WORK
Timeline
Specialist
Kentucky Transportation Cabinet
04.2024 - Current
Cashier Assistant
Burkes Outlet Bealls
10.2021 - Current
Customer Service Associate
TeleTech
08.2018 - 01.2020
Retail Assistant
Dollar General
04.2017 - 02.2018
Hopkinsville Community College
Ready to work
11.2013 - 05.2017
Associate of Arts -
Hopkinsville Community College
High School Diploma -
Christian County High School
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