Lakisha Williams
Summary
To continue my career in either Childcare or a Professional Banking role, in addition to continuing my education by obtaining a master's degree in business Operations or Administration between these two fields. I want to integrate my marketing skills to increase business volume and promote brand exposure. To enhance my customer service skills by increasing interactions with our clientele and customer base.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Benefit Representative
ResultsCX
08.2023 - Current
- Provide member with u card benefits and overview with their account
- Place food and over counter products orders for the member
- Complete utilities bills payment for the member and provide the confirmation number for the payment
- Cancel out payments, check into order status, activate their u card
- Request new cards and catalog, update emails, address, assist with location of stores that accept the insurance card benefits
- Make sure the member was happy and satisfied with benefits are receiving with their u card kept everything on the phones on professional level while working from home.
Customer Service Agent
Highmark Health
03.2021 - 07.2023
- Member services representative communicated with the member about their accounts, make sure the member was fully satisfied for the reason they call
- I also help member solve online issue if they need help for been lock out, finding forms online and claims
- I also assist member with making their payments
- I always keep everything on professional level while working from home.
CRT Manager VIRTUAL
Sykes Enterprises, Incorporated
02.2020 - 03.2021
- Customer resolution team and chat manager department with walmart.com
- General and complex customer services, sales and order processing, account-activation inquires, handle returns and exchanges, warranty and rebating processing, refunds, and always putting the customer first
- I ensure that customer needs were met
- I work as a combination of a sale person, customer service representative, technical specialist and financial advisor
- I made sure that the clients remain satisfied and very happy so they will continue to enjoy shopping on line with company.
Seasonal Assistant Teacher
New Beginnings
10.2017 - 02.2020
- Develop Lesson Plans
- Develop learning methodology of teaching to promote learning and development skills for the students
- Facilitating Parent/Teacher Conferences to communicate to parents concerns in each component of the Learning environment
- Interact with children, prepare snacks, teaching children in a variety of learning capacities such as numbers, colors and shapes
- Reinforce lessons presented by teachers, reviewing materials with students one on one or in small groups.
Interim Pre-School Director
Baptist Education Center
01.2016 - 09.2017
- Oversaw the activities of a staff of 15 Employees
- Ensured the correct overall operation of a facility that housed a maximum capacity of 55 children
- Ensured that all OSHA Safety Standards and Procedures were being adhered to
- Trained staff on Safety, Health and work-related Policy
- Reviewed Records; prepared payroll, established budgets and set fees for the facility
- Responsible for all office duties, handled bank deposits and verified funds received.
EC Monitor
Onslow County Schools
05.2014 - 01.2016
- Load Children on School Buses
- Counted Children to ensure that all children were present and accounted for both when loading and unloading the children
- Ensured that all children were secured in seat belts
- Ensured that parents had proper ID prior to releasing children to adult's care
- Prepared any documentation relative to activities or occurrences on or off buses
- Ensured safety of children during loading, and unloading while transporting the children from one destination to another.
Assistant Day Care Teacher
Baptist Education Center
05.2010 - 05.2014
- Develop Lesson Plans
- Develop learning methodology of teaching to promote learning and development skills for the students
- Facilitating Parent/Teacher Conferences to communicate to parents concerns in each component of the Learning environment
- Interact with children, prepare snacks, teaching children in a variety of learning capacities such as numbers, colors and shapes
- Reinforce lessons presented by teachers, reviewing materials with students one on one or in small groups.
Education
Certificate - Medical Office Administration
Ashworth College
Atlanta, GA07.2017
High School Diploma -
Belford High School
Atlanta, GA05.2008
Skills
- Customer service
- Receptionist
- Microsoft Office
- Training
- Management
- Filing
- Microsoft Excel
- Teaching
- CPR
- Child care
- Powerpoint
- Spreadsheets
- Toddler Care
- Experience with Children
- Classroom Management
- Tutoring
- Babysitting
- Organizational Skills
- Early Childhood Education
- Special Education
- Mentoring
- Retail Sales
- Nanning
- Communication skills (10 years)
- EMR systems
- HIPAA
- Special Needs
- Administrative Experience
- Medical Records
- Classroom Experience
- Infant Care
- Medical billing
- Medical records
- Medical claims
Certification
- Early Childhood Education First Aid Certification
- CPR Certification
- CRT
Timeline
Health Benefit Representative
ResultsCX
08.2023 - Current
Customer Service Agent
Highmark Health
03.2021 - 07.2023
CRT Manager VIRTUAL
Sykes Enterprises, Incorporated
02.2020 - 03.2021
Seasonal Assistant Teacher
New Beginnings
10.2017 - 02.2020
Interim Pre-School Director
Baptist Education Center
01.2016 - 09.2017
EC Monitor
Onslow County Schools
05.2014 - 01.2016
Assistant Day Care Teacher
Baptist Education Center
05.2010 - 05.2014
Certificate - Medical Office Administration
Ashworth College
High School Diploma -
Belford High School