LaKisha Williams
Plaquemine,LA
Summary
Detail-oriented and certified healthcare professional with over 12 years of experience in pharmacy operations, patient information management, and medical documentation. Skilled in maintaining data accuracy, protecting confidential health records, and ensuring full HIPAA compliance. Proficient in Microsoft Office and EHR/EMR systems, with a proven ability to multitask, meet deadlines, and perform efficiently in remote or fast-paced environments. Committed to precision, professionalism, and delivering high-quality support in all aspects of healthcare data and records management.
Overview
19
19
years of professional experience
1
1
License
2
2
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
03.2013 - 11.2025
- Entered, reviewed, and updated patient medical and insurance records with a high level of accuracy and attention to detail.
- Maintained strict compliance with HIPAA privacy standards and organizational confidentiality policies.
- Verified patient information, insurance eligibility, and prescriber data for prescription processing.
- Prepared detailed documentation for prescription verification, controlled substance tracking, and insurance claim submissions.
- Communicated with healthcare providers, insurers, and patients to resolve discrepancies in medical documentation and billing.
- Utilized Microsoft Office and pharmacy management systems to maintain organized and up-to-date electronic records.
- Ensured data integrity, consistently met productivity benchmarks, and supported quality assurance and audit standards.
- Assisted in training new team members on documentation procedures, privacy standards, and workflow processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
Pharmacy Clerk / Pharmacy Technician Trainee
CVS Pharmacy
01.2007 - 03.2013
- Assisted in maintaining accurate prescription records and patient medication profiles.
- Processed insurance claims, verified eligibility, and helped resolve third-party billing issues.
- Prepared and organized documentation for prescriptions, patient communications, and insurance claims.
- Developed strong customer service and communication skills to support patient satisfaction, confidentiality, and trust.
- Supported pharmacists in maintaining accurate records in compliance with state and federal regulations.
- Assisted with inventory organization and basic pharmacy workflow to support efficient operations.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Education
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05.2001
Skills
- HIPAA Compliance & Patient Confidentiality
- Pharmacy Operations & Prescription Processing
- Data Entry & Documentation Accuracy
- Health Information Management (HIM)
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Organizational Skills
- Customer Service & Professional Correspondence
- Productivity & Quality Performance Standards
- Adaptability & Quick Learning
- Team Collaboration & Independent Work
Certification
- Licensed Pharmacy Technician - 2012
- Pharmacy Technician, Pharmacy Technician Certification Board - 2011
- Certified Medical Administrative Assistant, National Healthcareer Association - 2025
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
03.2013 - 11.2025
Pharmacy Clerk / Pharmacy Technician Trainee
CVS Pharmacy
01.2007 - 03.2013
High School Diploma -
Plaquemine Senior High School