Lakisha Willis

• Managed staff operations, ensuring adherence to company policies and procedures.
• Encouraged employee ownership to elevate accountability and performance levels.
• Conducted regular performance evaluations, crafting actionable improvement plans.
• Executed inventory audits for accuracy.
• Oversaw supply chain processes to ensure prompt delivery of goods.
• Directed hiring and onboarding processes to align with business objectives.
• Cultivated partnerships with external vendors and suppliers for better service delivery.
• Improved customer satisfaction by addressing concerns through effective communication channels.
• Fostered positive communication between unit staff and leadership, enhancing clarity and reducing errors.
• Reported key performance metrics to senior management for insights.
• Ensured facility equipment maintenance for peak functionality at all times.
• Promoted collaboration among departments through structured communication methods.
• Controlled budgets effectively, consistently meeting project timelines within limits.
• Identified and corrected unsafe or ineffective work practices promptly.
• Monitored employee attendance closely, resolving issues quickly to deter recurrence.
• Orchestrated visually appealing merchandise displays to attract store customers.

Reviewed and processed loan discharge applications.

Updated school closures per notifications sent out monthly by the Department of Education.

Reviewed and packaged appeal packets to be submitted to the Department of Education for final review for approval or denial.

Processed claims for ID Theft Discharge.

• Executed shift operations including opening and closing tasks.
• Assisted customers in inquiries and requests effectively.
• Worked collaboratively with customers and colleagues to address problems.
• Processed cash and card transactions accurately and efficiently.
• Filled in extra shifts during high demand and assisted absent staff.
• Trained new cashiers positively to boost team performance.
• Maintained an inviting checkout area for enhanced shopping experiences.
• Balanced registers at shift completion for financial accuracy.
• Resolved customer issues professionally, boosting retention rates.
• Developed rapport with repeat customers through engaging service interactions.
• Instructed team members on cash register usage and handling procedures.
• Restocked merchandise in checkout lanes promptly.
• Oversaw opening and closing processes alongside cash control measures.
• Ensured accurate daily register reports to minimize discrepancies.
• Conducted accurate drawer counts at beginning and end of shifts.
• Supported cashier roles during peak traffic periods as needed.
• Performed regular audits of funds to prevent losses from theft or errors.
• Completed inventory counts by recording stock levels systematically.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Managed patient registration process, confirming data accuracy and completeness.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Took copayments and compiled daily financial records.

• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
• Ensured confidentiality and security of patient records through diligent management.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Scheduled appointments in the computer system.
• Kept accounts in balance and ran daily reports to verify totals.
• Served as point of contact for clients, fulfilled requests, and resolved conflicts within the customer service department, and forwarded all other inquiries to the appropriate department and personnel.
• Read and responded to emails, answered telephone calls on a multi-line phone system, and transferred callers.
• Checked-in late-arrival guests, collected payments, and verified reservation details to maintain customer satisfaction.
• Verified patient demographic information, copied documentation, and directed to the provided data.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.