Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LAKISHA A. CROLEY

Norwich,CT

Summary

Committed Employee Relations Manager with 23 years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements. Meticulous and hardworking professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.

Overview

23
23
years of professional experience
18
18
Certification

Work History

Employee Relations Specialist, Skill Bridge

Staffmark Group, Remote
04.2022 - 09.2022
  • Maintain compliance with Human Resource federal, state, and local employment and benefits laws and regulations
  • Provided consultative services for over 50+ employees and talent
  • Assisted Human Resource Management with administrative and clerical tasks under HR Acuity web-based program.
  • Monitored quality, performance, specifications and code requirements.
  • Relied on experience and judgment to plan and accomplish goals.
  • Investigated inequality, biases and diversity issues by reviewing documentation and interviewing associates.
  • Conducted 20+ thorough investigations of hired talent/supervision activities to identify and target operational and behavioral discrepancies.
  • Managed conflict resolutions to encourage professional and positive relationships.
  • Provided expertise on employment policies to help employers make more effective decisions.

Senior Manager Public Affairs Office, DEI Advisor

United States Air Force
09.2020 - 04.2022
  • Provided focused Diversity, Equity and Inclusion Council
  • Managed team of 17 personnel and budget of $$20,000 unit and oversaw direct use of $60,000 resources and equipment
  • Oversaw strategic communications of Air Combat Command’s installation of future
  • Managed strategic communications and initiatives in alignment with higher headquarters priorities to garner global influence and deterrence for missions
  • Oversaw upgrade training and professional development for 14 Public Affairs members in two Air Force Specialty Codes (AFSC's)
  • Created objectives for crime scene documentation, Studio photography and Wing Exercise Training.
  • Determined priorities and set policies for Public Affairs Office
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Optimized operational continuity by guiding enhanced inventory documentation
  • Supervised and directed 14 Airmen and 3 civilian team to keep projects on-track and tasks prioritized.

Senior Manager Public Affairs Office

United States Air Force
06.2018 - 09.2020
  • Diversity and Inclusion Creator/ Chairwoman Senior enlisted leader. Planned and implemented staff development and in-service training programs to enhance diversity and inclusion knowledge and skills.
  • Managed resources to ensure host-installation support for Reconnaissance Wing, 2 Total Force wings, 6 Geographically Separated Units, 17 tenant units, to include 12,000 base personnel
  • Scheduled educational activities, staff meetings with Wing leadership and departmental events to drive mission and values of institution.
  • Selected for officer-level development; attended Public Affairs Officer qualification course. These actions increased strategic oversight and leadership and alleviated Public Affairs officer’s workload strain by 20%
  • Oversaw implemented program-level departmental policies and procedures to support educational program and curriculum.
  • Managed team of 17 members and budget of $155,000 in resources and equipment, $33,000 budget, manpower utilization, and inspection and compliance programs
  • Chaired development for Diversity and Inclusion Program; Actions established curriculum and identified pitfalls within unit
  • Directed Facebook Live support; managed feedback platform and coordinated information distribution for unit leadership

Human Resources Manager

United States Air Force
11.2014 - 06.2018
  • Maintained 300+ employee performance reports and personnel files to keep company in compliance with current policies and coordinate office standard
  • Troubleshot and resolved problems with Military Personnel Data System (MILPDS) HR software to enhance production support and minimize work stoppage.
  • Answered 100+ employee requests and questions related to benefits and personnel transitions
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained company compliance with local, state and federal policies and operating instructions.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Enhanced staff knowledge and awareness on physical training/health programs.

Victim Advocate

United States Air Force
09.2015 - 06.2018
  • Provided administrative support to 300+ Active Duty, Air Force Reserve and civilian personnel at US Southern Command across 32 geographically separated units
  • Led Combatant Command personnel programs including officer & enlisted assignments, evaluations promotions, separations and retirements
  • Liaised with members of Wing Legal system on behalf of client.
  • Coordinated individual and group counseling to meet victim service standards.

Community Relations Coordinator, Photojournalist

United States Air Force
11.2014 - 09.2015
  • Coordinated Color Guard, keynote speakers for military and civilian community events on local and international level
  • Documented forums, community events, military training opportunities, conferences and distinguish visitors
  • Creator of "1 in a1,000" multimedia that highlighted one military or civilian personnel within command monthly.
  • Conducted research on subjects before photo shoots and planned dynamic and unique photo sessions.
  • Posted photos to 11 social media platforms and wrote accompanying captions.
  • Archived photographs on computers and servers.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Performed advanced computer processing of images for assignments.

Supervisor Still Photo Flight/Resiliency Manager

United States Air Force
03.2012 - 11.2014
  • 1st Combat Camera Squadron, Combat mission qualified photographer
  • Recorded time-critical imagery of Air Force, Joint and Combined activities
  • Created imagery for battle damage assessments, evaluation of operational situations and intelligence gathering
  • Distributed photos used for fixed networks and amplifiers to satellite communications systems to Department of Defense
  • Managed over $90,000 in state-of-the-art equipment and ensured combat assets were ready to deploy on 6-hr notice
  • Heritage Committee Manger. Composed historical Combat Camera’s newcomer’s orientation handbook chapter enriched with history and lineage
  • Hand selected to participate in Occupational Study for career field; due to professionalism and ample experience. This input played a hand in revamping Public Affairs career field
  • Managed support services and fostered communication among military and civilian staff
  • Educated personnel about different treatment options and care approaches to assist in spiritual, mental and physical stressors
  • Participated in professional growth programs to support unit stability
  • Conducted training for staff to properly identify symptoms of mental health stressors

Education

Masters - Criminal Justice

Southern New Hampshire University
Hooksett, NH
04.2022

Bachelors - Communications

Thomas Edison State University
Trenton, NJ
09.2018

Associates - Audiovisual Production/Applied Science

Community College of The Air Force
Montgomery, AL
08.2008

Skills

  • Diversity Programs
  • Training Development
  • Problem Resolution
  • Employee Performance Reviews

Accomplishments

  • Documented and closed 23 cases which led to effectively helping HR Management with resolution of investigations

Certification

· HRAcuity certified -April- September 2022

· Certified Employee Relations Specialist, Staffmark Group - April- September 2022

· Weapon Tactics Training - March 2012-November 2014

· Certified Aerial Photographer- March 2005-October 2022

· Land Navigation Training- March 2012-November 2014

· Public Affairs Quality Course- February 2019

· Print Processing Maintenance and Quality Control Course-October 1999

· Sensitive Site Exploitation Photography March 2012-November 2014

· Documentation Under Fire-March 2012-November 2014

· Forensic Photography Certified- October 1999

· Aircraft Chamber Training- March 2005

· Aerial Photography Certified-March 2005

· Unbiased and Barrier Analysis Training-August 2020

· Victim Advocate Certification- August 2015-August 2020

· Photoshop

· Microsoft Word

· PowerPoint

· Excel

Timeline

Employee Relations Specialist, Skill Bridge

Staffmark Group, Remote
04.2022 - 09.2022

Senior Manager Public Affairs Office, DEI Advisor

United States Air Force
09.2020 - 04.2022

Senior Manager Public Affairs Office

United States Air Force
06.2018 - 09.2020

Victim Advocate

United States Air Force
09.2015 - 06.2018

Human Resources Manager

United States Air Force
11.2014 - 06.2018

Community Relations Coordinator, Photojournalist

United States Air Force
11.2014 - 09.2015

Supervisor Still Photo Flight/Resiliency Manager

United States Air Force
03.2012 - 11.2014

Masters - Criminal Justice

Southern New Hampshire University

Bachelors - Communications

Thomas Edison State University

Associates - Audiovisual Production/Applied Science

Community College of The Air Force

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LAKISHA A. CROLEY