LaKisha R. Howard
Chattanooga,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Employee Development Specialist/Training Coordinator
RHA Health Services
07.2024 - Current
- Facilitates advanced training workshops, enhancing employee skills and performance
- Designs tailored training programs to meet specific organizational needs
- Conducts thorough assessments to identify critical training gaps
- Produces detailed reports to inform and improve training strategies
- Ensures timely scheduling of essential staff training opportunities
Asst. Department Manager
Nordstorm Rack
01.2024 - 07.2024
- Drive technology adoption to elevate customer experience and satisfaction
- Champion innovative processes that streamline operations and boost efficiency
- Coach a dynamic team of specialists to achieve peak performance
- Manage financial aspects to ensure budget adherence and resource optimization
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Service Experience Representative
Nordstorm Rack
01.2023 - 01.2024
- Streamlined customer experience for faster transactions and satisfaction
- Provided exceptional assistance, enhancing overall customer interactions
- Achieved rapid checkout processes, reducing wait times by 30%
- Managed cash room operations with accuracy and efficiency
Education
Health Administration and Management - Health Administration
University of Phoenix
Chattanooga, TNSkills
- Program management
- Administrative experience
- Data entry
- Quality assurance
- Organizational skills
- Case management
- Medical office experience
- Data collection
- Customer service
- Computer Software
Certification
- Security Privacy Ops Certification
- Career Essentials in Data Analysis by Microsoft and LinkedIn
- Microsoft Office Specialist: Excel Associate (Office 2019)
- Google Cloud Data Analytics Certificate
- Essential Business Communication Skills Professional Certificate
- DataAnnotation General Projects Associate
Timeline
Employee Development Specialist/Training Coordinator
RHA Health Services
07.2024 - Current
Asst. Department Manager
Nordstorm Rack
01.2024 - 07.2024
Service Experience Representative
Nordstorm Rack
01.2023 - 01.2024
Health Administration and Management - Health Administration
University of Phoenix
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