Lakisha S. Lawrence
Virginia Beach,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
QVC, INC.
06.2006 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Special Needs Bus Aide
Chesapeake Public Schools
09.2016 - 06.2021
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Coordinated with other Special Needs Bus Aides as necessary, providing support during larger field trips or events involving multiple buses.
- Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.
- Conducted regular inspections of safety equipment on the bus, ensuring proper functioning in case of emergencies.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Enhanced communication with parents and school staff by effectively relaying information regarding student behavior and progress on the bus.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Maintained a clean and organized bus environment, promoting a positive atmosphere for students with diverse needs.
- Supported special needs students by adapting to their individual requirements, ensuring a comfortable and secure travel experience.
- Lifted and moved students to optimize comfort.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Completed thorough bus inspections before and after each trip.
- Maintained clean, tidy and obstruction-free bus interior.
Department Manager
Walmart
11.2000 - 08.2006
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Norfolk Preparatory High School
Norfolk, VA06.1999
Skills
- Report Generation
- Scheduling
- Data Entry
- Data Collection
- Account Updating
- Paperwork Processing
- Product Knowledge
- Order Processing
- Client Relations
- Filing
- Call Center Operations
- Problem Resolution
- Customer Relations
Timeline
Special Needs Bus Aide
Chesapeake Public Schools
09.2016 - 06.2021
Customer Service Representative
QVC, INC.
06.2006 - 10.2023
Department Manager
Walmart
11.2000 - 08.2006
High School Diploma -
Norfolk Preparatory High School