Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakishea Cunningham

Lexington,KY

Summary

Document control professional with strong organizational skills and deep understanding of document management systems and compliance requirements. Proven ability to ensure accuracy and accessibility of critical documentation while maintaining highest standards of quality. Known for fostering team collaboration, adapting to changing needs, and delivering results. Skilled in version control, regulatory compliance, and process improvement, with focus on enhancing operational efficiency and reliability.

Overview

14
14
years of professional experience

Work History

Document Control Specialist ETAS

Department of Energy
11.2023 - Current
  • Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Facilitated timely project completion by managing the distribution of essential documentation to project team members.
  • Scanning, organizing, and required to follow all federal and NARA regulations.
  • Converted documents from one application to another.

Front Desk Supervisor

Marriott International, Inc.
12.2019 - 10.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Scheduled and assigned daily work and activities for team members.
  • When evaluated by management and guests, my performance skills were well above average.

Bistro Supervisor

Courtyard by Marriott
04.2011 - 11.2019
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Monitored financial performance of the bistro, identifying areas for improvement in cost control measures.
  • Delivered exceptional guest experiences and taught team how to handle different situations.
  • Assisted in monitoring inventory and controlling use of restaurant equipment.
  • Organized the work schedule.
  • Held meetings for the bistro staff to keep them motivated and inform them of new products.
  • Resolved any issues that arose and implemented new measures for the smooth running of the department.
  • Assisted guests in placing their orders for meals and beverages.
  • Placed orders on a weekly basis to ensure the bistro's inventory was well stocked.
  • Performed barista and chef duties by preparing tasty and delicious meals for the guests.
  • Attended management meetings with the general manager and other managers for the smooth operation of the hotel.
  • Maintained compliance with health, safety, sanitation and alcohol awareness standards.
  • Tracked daily sales reports using POS system data analysis tools for continuous improvement efforts.

Education

High School Diploma -

Bryan Station Traditional Magnet High School
Lexington, KY
05-2002

Skills

  • Problem Solving
  • Customer Service
  • Procurement
  • Management
  • Writing
  • Document Handling
  • Multi-tasking
  • Works Well with Others and Independently
  • Motivated
  • Organized

Timeline

Document Control Specialist ETAS

Department of Energy
11.2023 - Current

Front Desk Supervisor

Marriott International, Inc.
12.2019 - 10.2023

Bistro Supervisor

Courtyard by Marriott
04.2011 - 11.2019

High School Diploma -

Bryan Station Traditional Magnet High School

Similar Profiles

CREATE PROFILE
Lakishea Cunningham