LAKISHIA DYCHES
Blue Bell,PA
Summary
Subject matter expert Agile based business Analyst, Skilled in JIRA, ServiceNow & Confluence, Magic Draw Visio. Expertise in creating business requirements documentation for application upgrades and implementation. Experience in creating application process workflow for build and deployment. Capable of engaging stakeholders to generate new solutions to accomplish company goals. Capable of using performance indicators, capacity planning, and resource optimization to match operations with corporate objectives. Recognized for outstanding problem solving abilities, attention to detail, and the capacity to produce demonstrable outcomes in dynamic, fast-paced contexts. Results-oriented professional with vast expertise in data analysis, workforce management, and process development. Proven ability to optimize operations, drive strategic decision-making, and enhance organizational performance through a strong analytical mindset and collaborative approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Signum
Newark, DE
08.2023 - Current
- Collaborate with cross-functional teams, including IT, finance, and operations to refine business requirement workflows, and implement process improvements that enhance efficiency, reduce costs, and align with organizational goals
- Work closely with stakeholders to ensure seamless adoption of new systems and tools
- Document and prioritize business requirements related to ITSM processes via JIRA Atlassian, Azure Devops
- Conducted User Acceptance Testing (UAT) with system end users to ensure optimal system performance and alignment with user needs
- Work closely with Developers, Business Partners to ensure requirements and design are completely understood
- Demonstrate system features to business stakeholders to track user stories, defects, and traceability to produce meaningful reports
- Engage with internal and external stakeholders to assess business needs, facilitate requirements gathering sessions, and provide analytical support for technology-driven solutions
- Play a pivotal role in identifying gaps, streamlining operations, and enhancing productivity through innovative approaches and best practices
- Develop, maintain, and automate key performance reports, dashboards, and performance metrics that track business trends, measure the success of initiatives, and provide leadership with data-driven recommendations for strategic planning
- Ensure reporting accuracy and alignment with company objectives
- Conduct comprehensive data analysis to evaluate business performance, identify operational inefficiencies, and develop actionable insights that drive process enhancements
- Utilize various data visualization tools and reporting software to present findings to leadership, ensuring informed decision-making
Workforce Management Analyst
Vanguard
09.2021 - 07.2023
- Use data analysis and workforce management technologies to estimate operational demands, evaluate resource use, and apply team-efficiency-optimization tactics
- Collaborate with internal clients, Shared Services teams, and leadership to align operational objectives, resolve system and call routing issues, and make sound decisions
- Enhance processes and documents with SharePoint and Aspect, assuring accuracy and responsiveness to technological changes while increasing operational preparedness
- Provide actionable insights via quantitative and qualitative research, allowing data-driven suggestions to support Personal Investor strategies and achieve excellent client results
- Conduct regular performance reviews and scenario planning to forecast future needs, improving resource allocation and maintaining optimal service levels
Relationship Manager
Barclays
Wilmington, DE
09.2020 - 08.2021
- Analyzed client demands and delivered bespoke solutions while adhering to tight compliance rules, security policies, and corporate standards
- Resolved escalated customer concerns effectively, using problem-solving abilities to improve client satisfaction and establish relationships with internal and external stakeholders
- Provided great customer service by continuously surpassing performance objectives, immediately resolving difficulties, and establishing long-term client trust and loyalty
- Generated thorough call reports to detect patterns, improve procedures, and offer cost-effective methods, resulting in increased operational efficiency and lower costs
- Implemented targeted coaching sessions for team members, enhancing their ability to handle complex customer inquiries and contributing to overall team success
Office Manager
Haverford Comprehensive
Philadelphia, PA
04.2018 - 08.2020
- Ensured compliance with state and federal requirements by maintaining current certificates, licenses, and adherence to healthcare policies and procedures
- Served as the key interface with pharmaceutical, home health, hospice, and supply representatives, cultivating collaborative relationships to support organizational operations
- Developed and executed business strategies that surpassed organizational targets in six months, resulting in increased operational efficiency and growth
- Enhanced administrative and clinical processes via extensive process assessments, coaching, and actionable feedback, resulting in increased team performance and productivity
- Streamlined scheduling processes and implemented a centralized system, reducing administrative workload and ensuring consistent coordination across departments
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT12-2025
Skills
- Data Analysis
- Process Improvement
- Regulatory Compliance
- Capacity Planning
- Workforce Management
- Performance Metrics
- Strategic Planning
- Client Relationship Management
- Resource Optimization
- Cross-Functional Collaboration
- Business Strategy Development
- Requirements Gathering
- Stakeholder Engagement
- Risk Assessment
- Systems Optimization
- Quantitative and Qualitative Analysis
- ServiceNow
- Atlassian JIRA
- Confluence
- Remedy
- Requirements Traceability Matrix (RTM)
- Defect & Bug Discovery
- Technical Specification Analysis
Certification
CompTIA Security+ CE
CompTIA CySA+ CE
ComTIA CSAP+ CE
Timeline
Business Analyst
Signum
08.2023 - Current
Workforce Management Analyst
Vanguard
09.2021 - 07.2023
Relationship Manager
Barclays
09.2020 - 08.2021
Office Manager
Haverford Comprehensive
04.2018 - 08.2020
Bachelor of Science - Cyber Security
Western Governors University
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